Banquet Operation Manager

Hilton Hanoi Opera

Quy mô :

Nguyễn Hoài Linh +84 24 39330500 Assistant HR Manager
Số 1 Lê Thánh Tông, Phường Phan Chu Trinh, Quận Hoàn Kiếm, Thành phố Hà Nội

Theo dõi Nhà tuyển dụng này

Mô tả công việc

• Communicate with the event organizer before and after the event to ensure customer satisfaction.

• To takes responsibility by handles guest complaints and to sold problems regarding the guest misconduct or appropriate behavior.

• Pro-active participating in customer needs.

• To ensure that training gets conducted on a regular basis and that the accumulated training hours meet or exceed the forecasted target.

• To conduct the performance review with the team members and to administrate development programs for the team.

• Ensure punctuality, grooming and hygiene of the team is at the highest level and of professional business standards.

• To conduct monthly communication meetings and ensure that proper communication/ information flows throughout the team.

• Attends the monthly F&B meeting and the bi monthly marketing meeting operation

• Develops teamwork at and ensure cooperation and constructive relation with other outlet and departments.

• The primary responsibility of the banquet operation manager is to ensure that the service is of the highest level possible through constant training and supervision of the team.

• To ensure that all banquet operating equipment is in presentable / working condition and properly stored when not in use.

• To ensure all banquet facilities are presentable and properly maintained and report, handles and follow up on all maintenance requirements.

• Supervises the revision of a complete banquet operating manual with SOP’s and implement it through training and strictly follow up.


• Establishes procedures to monitor and control the beverage consumption.

• Responsible for optimum manning to ensure profitability without compromising established standards.

• To ensure proper billing is done and proper records are kept.

Quyền lợi được hưởng

  • Attractive salary package + service charge.
  • Annual performance bonus.
  • 8hrs/day; 5 days/week.
  • 14 annual leave/year.
  • Social insurance, medical insurance, unemployment insurance & accident insurance.
  • Hotel activities, hotel outing.
  • Internal & External training

Yêu cầu công việc

  • A minimum of six years experience in well-established properties preferable in banquet, with at least 3 years experience in a supervisory position.
  • Good leadership, people skills and management skills are necessary.
  • Able to work long and flexible hour when required.

Yêu cầu hồ sơ

  • Please send your CV to Ms Linh, Cluster Assistant HR Manager.
  • Email: Gửi email.
  • Tel: +84 (0) 24 3933 0500

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Hilton Hanoi Opera

Địa chỉ: Số 1 Lê Thánh Tông, Phường Phan Chu Trinh, Quận Hoàn Kiếm, Thành phố Hà Nội

Điện thoại: +84 24 39330500