Facilities Coordinator

PURPOSE OF ROLE :

• Ensuring client's requirement are met through quality soft service delivery.

• Maintaining FM service standard and managing all available resources in site.

• Supporting facilities and utility systems in client site.

• Co-ordinating and supervising preventive maintenance relating to the HAVC / ACMV installation, equipments and other related operating functions, such as housekeeping, landscape maintenance, security cameras, roller shutters, dock levelers, turn-stiles, lifts, etc.

PRIMARY ACCOUNTABILITIES :

• Preparing the site execution plan and conducting site day to day FM service based on the understanding of SOW and site FM requirements.

• Making periodic liaison with the client and end-user, implementing escalation and response time as required.

• Leading a team by staff communication, supervision, training, appraisal and development.

• Leading service satisfaction survey and supervising continued improvement activities in operation.

• Working with EHS manager on complying with EHS, critical systems and statutory regulations.

• Preparing periodic operation reports as required.

• Assisting in the development and execution of continuous improvement programme.

• Administrating, coordinating and updating the company business license and related documents.

OTHER RESPONSIBILITIES:

• To ensure that all staff comply to EHS requirements

• To ensure all Service Provider’s representative have completed the safety training programs for contractors by the client.

• To maintain and update documentation pertaining to all preventive maintenance schedule to the facilities.

• To conduct regular service provider’s performance reviews, covering work quality and customer satisfaction issues.

• To undertake any additional duties as assigned by superiors as and when need arises.

KEY PERFORMANCE INDICATORS:

• Make sure all preventive maintenance schedules are completed in a timely and economic manner and adhere to client’s EHS policies and requirements.

• Promote positive relation with client and service providers

• Sound knowledge and understand client’s principles, processes, procedures and a team player

• Committed to client’s safety polices.

• International working environment

• Personal growth and career orientation

• Attendance of all team building activities and internal training session

• Hands on experience and on-the-job training

• Bachelor's degree or above.

• Solid working experience as a service leader or Admin leader.

• Strong interpersonal skills, self-motivated, communicative, and problem-solving skills.

• High integrity character who is positive and self-confident.

• Excellence in Vietnamese and English language.

• Well-versed in Word, Excel and PowerPoint applications.

• Knowledge of contract management.

• Hands-on experience in vendor management preferred.