Receptionist

• Greet all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
  
• Register and rooms all arrivals according to established procedures.
• Maintain intimate knowledge of departmental standards and procedures.
• Perform check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.
• Maintain cashier float and ensures accurate daily report of all money received.
• Cash hotel guest’s personal and travelers checks and assists with currency exchange.
• Keep abreast of all modifications to accounting policies and procedures.
• Responsible and attends to guest’s request of using the service of safety box at all times.
• Knowledgeable of all special promotion procedures, for programs such as: Seasonal Packages, Wyndham Rewards programs.
• Attend to guest’s complaints, inquiries and requests, referees problems to supervisor/Guest Service Manager if he/she unable to assist.
• Familiar with other Wyndham Hotels so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Wyndham Hotels.
• Do everything possible to ensure that the guests depart the hotel with a positive impression of hotel service.
• Perform the audit balances and prepares all works for audit in an orderly fashion.
• When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival.
• Maintain comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems.
• Take personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state all times.
• Endeavor to maintain the high standards of the hotel with particular regard to the importance of Wyndham Rewards member and other VIP’s and with reference to hotel and to be a health or safety hazard.

• Competative salary package
  
• International & professional working environment at 5 - star hotel
• Duty meal at staff canteen
• Uniform and laundry service are available
• Others benefits following group's standards
• Others according to Labour Law

• Good communication skills.
  
• Good Interpersonal Skills.
• Proficient in the use of Microsoft Office and Front Office System.
• Fluent in English.
• Second foreign language is preferred.
• High School or Vocational Certification in Hotel Management, Business Administration, English or related field.
• 1 year experience in guest / customer service, or an equivalent combination of education and experience.

Application:

1. CV to be sent to email address: Tin đã hết hạn

2. Fill in the application form at Security area - Wyndham Garden Hà Nội, HH01 – Đường Tố Hữu, Vạn Phúc, Quận Hà Đông, Hà Nội

3. Directly apply via Hoteljob.vn

Contact person: Ms. Ngọc – 0366 175 014