Executive Housekeeper
- Hạn nộp: 30/12/2019
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Toàn Quốc, Đà Nẵng, Quảng Nam
Giờ hành chính
Buồng phòng
26/02/2020 09:10
Mô tả công việc
Ensures the use new technology and equipment is explored and implemented wherever appropriate.
Ensures Housekeeping service standards are in accordance with the Operations Manual.
Ensures all Housekeeping and Laundry associates deliver the brand promise and provide exceptional guest service at all times.
Ensures all Housekeeping and Laundry associates also provide excellent service to internal customers in other departments as appropriate.
Ensures that all Housekeeping and Laundry associates are aware of current promotions, policies and other important information.
Ensures that all Housekeeping and Laundry associates are familiar with the hotel’s products and services.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.
Maximises associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
Ensures Housekeeping operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators.
Ensures the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.
Be responsible for the inventory of guest supplies, cleaning supplies, printing and stationary for the rooms, linen, etc.
Carries out inventory-taking of supplies and operating equipment as required by the Finance Department.
Be responsible for hotel flower arrangements.
Communicates with and supervise the hotel’s contracted pest-control and other contracted companies to ensure that effective programmes are instituted and maintained.
Oversees the cleanliness of guest rooms and public areas.
Oversees the cleanliness of public and back-of-the house areas.
Oversees the recruitment and selection of all Housekeeping and Laundry associates. To follow hotel guidelines when recruiting and use a competency-based approach to selecting associates.
Oversees the punctuality and appearance of all Housekeeping and Laundry associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
Plans and implements effective learning programmes for all Housekeeping associates in coordination with the Learning Manager and Departmental Trainers.
Develops the skills and effectiveness of all Housekeeping associates through the appropriate learning, coaching, and/or mentoring.
Quyền lợi được hưởng
- Insurance
- Training & Development
- Accommodation - Hoiana Staff Village
- Annual leave
- Heath checkup
- Employee shuttle bus service
- Uniform
Yêu cầu công việc
Language: Fluency in English, Oral and Written.
Good understanding of local languages is desired.
Sound Computer knowledge, proficiency in MS Office
At least 05 years experience in Hospitality Industry.
At least 01 year experience in similar position.
Working experience in 5 star hotel/resort or international branding is preferable.
Yêu cầu hồ sơ
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô:
- Tay Son Tay Hamlet, Duy Hai Commune, Duy Xuyen District, Quang Nam Province, Vietnam
- http://career.hoiana.com/
Situated in Quang Nam Province about one hour’s drive from Danang, Hoiana Hotels offers fantastic opportunities and attractive packages for professionals at every level across four hotel brands: Rosewood Hoi An Showcasing an exquisite sense of place, ultra-luxury Rosewood Hoiana features beautifully designed and appointed guestrooms and villas, superb wellness and recreational facilities, and memorable dining experiences. KHOS Hoiana Sleek, stylish and elegant, KHOS Hoiana blends connectivity and social gathering in contemporary living and event spaces with stunning sea views. New World Hoiana Hotel & Residences New World Hoiana Hotel & Residences offers supremely comfortable rooms and suites, state-of-the-art facilities and unforgettably warm and genuine service. Hoiana Hotel & Suites Premium in every aspect, our all-suite accommodations offer ocean views, creating restful, indulgent stays that pair perfectly with exciting resort entertainment. Take the next step in your career and be part of Vietnam’s most vibrant beachfront destination!
Thông tin liên hệ
- Bộ phận Tài năng và Văn hóa