Housekeeping Supervisor (Floor Sup)

• Supervise day-to-day housekeeping activities, plan and assign work for rooms and public areas cleaning, valet service, linen & uniform service and maintenance.

• Provide mentoring, coaching, training and regular feedback to eliminate conflict and improve team member performance to ensure outstanding housekeeping technical skills are developed and maintained at all levels.

• Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.

• Promote teamwork and quality service through daily communication and coordination with other departments.

• Recommend to (Assistant) Executive Housekeeper any salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies.

• Assist in preparing monthly Housekeeping meetings with relevant colleagues relating to, but not limited to, the following: Overall performance, Projected business, Operations feedback and issues, Changes in procedures and policies, Quality improvement (Guest Love), Productivity improvement

• Attends all other meetings as required by the administrative calendar

• Maintain proper inventory levels, managing cost per room for supplies and labour (example: bed & bath linen reuse and laundry operation).

• Operate smooth, efficient, cost effective operation including labour management, supervision of all aspects of inventory control: manage storage area, maintain adequate stock levels.

• Ensure a monthly inventory of stock and linen

• Ensure a reasonable usage of the hotel’s collateral, equipment and resources

• Assist with addressing customer questions and issues relating to housekeeping.

• Conduct a daily inspection of rooms and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction.

• Oversee the implementation of laundry & uniform room standards and procedures. Maintain a thorough knowledge of all laundry & uniform systems.

• Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.

• Works with the (Assistant) Executive Housekeeper on routine cleaning programs including spring cleans, special projects (public area window & carpet routine cleaning, room inventory and fix asset inventory).

• Recommended changes and training needs on an ongoing basis

• Open and close the shift and ensure effective shift hand over.

• Perform Room allocations

• Perform Room inspections according to Brand Standards

• Priorities arrival rooms and liaise with Front Office for guest and hotel requirements

• Ensure guest valet is processed and delivered in a timely manner

• Manage all special requests made by guests.

• Ensure complete knowledge of room types, layouts and facilities

• Routinely perform all housekeeping duties necessary including making beds, vacuuming and cleaning guest suites to ensure guest satisfaction. Responsible Business

• Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (example: container recycling and cleaning agents).

• Assist in maintaining procedures for security of lost and found, key control, security and emergency procedures, health and safety for employees and guests

• Supervises outside contractors to ensure contractual compliance.

• Maintain a current and thorough knowledge of all housekeeping systems

• Perform other duties as assigned.

• Aware and familiar with measures and procedures to follow during emergency situations

• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

• Ensure P&P and SOPs are regularly updated

• Adhere to all local governmental regulations, brand standards, hotel and company policies and procedures

• International working environment with friendly & fun atmosphere

• 5 working-day/week

• Full Social, Health and Unemployment Insurance

• International Training programs

• Uniform and Laundry

• Duty meals

• 24/7 Accident Insurance

• Must speak Vietnamese fluently and English (high proficiency)

• Good Leadership skills in managing teams

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Proficient in the use of Microsoft Office

• Problem solving, reasoning, motivating, organizational and training abilities