[L'Usine restaurant - HCM] Customer Service Manager (Foreigner / Expat only)

Customer service manager is in charge of customer satisfaction, loyalty and retention. Work closely with OM to meet customer needs by giving helpful tips on a product, making recommendations on how to resolve customer issues, taking orders and facilitating returns, troubleshooting problems and answering complaints.

Responsibilities:

• Improve customer service experience, engaged customers and build up customer relationship
• Taking ownership of customers issues and following problems through to resolution, ensure the level of satisfaction of customers
• Maintain company standard, service procedures, policies and store regulations
• Organizing and developing information channels for customers to access/ customer database
• Support OM for local store engagement/ store LSM
• Evaluate the level and effectiveness of annual information channels
• Manage customer survey, comment card gathering, analysis, and come up with the recommendations.
• Prepare reports and analysis to improve the quality of customer service
• Build, update and improve the professional process to improve the quality of work and services.
• Measuring performance metrics (incentives, BSC) and clearly communicating to team
• Maintain store look and feel
• Other tasks as assigned by OM

• Laptop provide
• Work permit support
• Bonus
• Healthcare Insurance
• Company trip, events

• Only foreigner/expat
• Bachelor in Hospitality / Restaurant Management / Customer Service etc
• At least 3 years equivalent experience
• Previous experience with a similar company.
• Have good communications
• Basic level of marketing competencies including consumers insights, concept development.
• A team player with strong inter personal skills
• Keep the company information confidentially