Operator Manager
- Hạn nộp: 19/12/2019
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Huyện Xuyên Mộc - Bà Rịa - Vũng Tàu
Khác
Tiền sảnh
18/12/2019 17:00
Mô tả công việc
• Be responsible for the operation of the Melia Connect (Telephone Service Centre).
• Ensures prompt, polite and accurate handling of all telephone calls and messages.
• Be completely familiar with the hotel’s telephone system and related functions, i.e. voice mail, call logging etc.
• Ensures that the working area is kept clean and tidy at all times
• Be good at organize and problem solving
• Be knowledgeable on the updates of VIP, Melia Rewards, regular guest and long staying guest, thus build rapport by offering personalized service and assistance
• Be responsible for prompt and accurate handling of guest’s wake up calls
• Handles in-house guests and internal messages
• Be responsible for accomplishing or distributing guest’s request in accordance with the set Standard
• Captures guest feedback and reports to the Front Office Manager on a regular basis
• Coordinates work operations within the section. Prepares staff rosters to meet business demands
• Sets team goals in consultation with team members according to hotel/department goals, policies and practices
• Ensures all reporting and servicing deadlines are met on a timely basis
• Cooperates smoothly with all internal departments and external suppliers to ensure accurate and efficient operation at all the times
• Keeps expenses within the budgeted amounts for the section
• Maintains a high level of products and services knowledge in order to explain and sell services and facilities to guests.
• Ensures guest needs and reasonable requests are met. Seeks opportunities to continually improve guest service.
• Collect important data of guest’s request to utilize for anticipation.
• Be knowledgeable in all areas of the Hotels Food & Beverage outlets and train all staff
• Be updated on well-known restaurants and entertainment in Yangon and ensure the staff is well trained
• Disciplines staff when necessary.
• Provides ongoing advice and support to staff under your supervision. Conducts Performance Appraisals for all subordinate associates for probationary and yearly periods.
• Implements appropriate management practices that provide staff motivation and communication.
• Ensures that operating equipment is kept in good working order
• Be completely familiar with Fire Emergency Procedures and ensure all agents are knowledgeable of all these procedures.
• Assists in ensuring effective internal communication and play an active role in promoting cooperation and teamwork within the entire organization.
• Prepare and conduct meetings and group presentation to keep staff/ management/ other parties informed of hotel operations and relevant issues.
• Shares pertinent information with other departments during communication meeting in order to consistently deliver Service Centre Concept.
• Ensures that staff adhere to the hotel’s policies and procedures when carrying out their duties
• Performs other duties assigned by the Superiors.
Quyền lợi được hưởng
- International working environment
- Attractive salary
- 13th month salary
- Birthday benefit
- Special room rate as per Melia Hotels International policy
Yêu cầu công việc
COMPETENCIES LEVEL
OPEN MIND 2
ACHIEVEMENT ORIENTATED 3
CUSTOMER SERVICE ORIENTATED 3
TEAM WORK 3
ANALYTICAL THINKING 3
INITIATIVE 2
INFLUENCE
RELATIONSHIP BUILDING
STRATEGIC VISION
LEADERSHIP
DIRECTIVENESS
Yêu cầu hồ sơ
Contact: Tin đã hết hạn or Tin đã hết hạn
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- Quy mô:
- Ấp Hồ Tràm, Xã Phước Thuận, Huyện Xuyên Mộc, Tỉnh Bà Rịa – Vũng Tàu
- https://www.facebook.com/meliahotram.recruitment/
Với khoảng 2 giờ lái xe từ thành phố Hồ Chí Minh, Meliá Hồ Tràm là điểm đến độc đáo cho những ai yêu thích lối sống sang trọng. Khu nghỉ mát được thiết kế tầm quốc tế và trang bị tiện nghi xa hoa sẽ tạo cho khách hàng một cảm giác thoải mái và thư giãn khi muốn thoát khỏi sự ồn ào và náo nhiệt của thành phố lớn. Với 152 căn nghỉ dưỡng và 61 căn biệt thự được thiết kế hiện đại, sang trọng và bao quanh bởi những khu vườn thiên nhiên, 4 khu vực ẩm thực, phòng họp và khu vực chăm sóc sức khỏa YHI Spa đã làm nổi bật lên tính tiện nghi và sang trọng cho khu nghỉ mát có thương hiệu quốc tế này. Located within a 2-hour drive from Ho Chi Minh, Meliá Ho Tram is an exclusive destination catering to those who demand luxury lifestyles. The international design and lavish amenities will provide a luxurious and convenient escape from the noise and congestion of the big city. With 152 modern designed resort suites and 61 luxury villas surrounded by natural gardens, 4 F&B outlets, meeting room facilities and YHI Spa complement the offer of this international branded Resort.
Thông tin liên hệ
- Phòng Nhân sự - Phòng Nhân sự