Guest Experience/ Quality Manager

Hạn nộp: 14/04/2022
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Quận Hải Châu - Đà Nẵng, Quận Sơn Trà - Đà Nẵng, Quận Ngũ Hành Sơn - Đà Nẵng

Giờ làm việc
Giờ hành chính

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch

Ngành nghề
Khác

Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng

Cập nhật
02/04/2022 17:12

Mô tả công việc

In order to maintain the sales concept of Shilla Monogram brand, review the sales department 's checklist, revise and supplement it, and conduct a monthly check followed the check - up and F /up
To improve service quality, measure VOC (phone monitoring, Mistery Shopping, CSI, etc.), suggest improvement plan according to the result, support implementation of improvement, and F/up
In order to improve the service process, review / revise / supplement check checklists and distribute daily / weekly / monthly checklists to the site so that periodic process checks are performed. Suggest and implement a process improvement plan based on periodic inspections (monthly / quarterly / semiannual), VOC, and VOB comments.
Coaching junior members in the department to improve their capacity

Quyền lợi được hưởng

*Attractive salary

* Professional and friendly working environment

* Competitive benefit package

- 2 days off/ week, 12-14 annual leaves/ year

- 24h accidental insurance, health care insurance for self and dependants

- Service Charge support, meal + transport + mobile allowances during pre-opening

- Uniform + staff meals + shuttle bus are provided

Yêu cầu công việc

Required Skills

- Communication skills (negotiation / presentation / speech / listening): Semi-professional level

- Understanding hotels, duty-free distribution and leisure service industries: Professional level

- Understanding the characteristics of the industrial workforce and the characteristics of the product: Semi-professional level

- Knowledge of quality regulations and related legal knowledge: Professional level

- Theoretical knowledge related to management innovation: Professional level

- Ability to use statistical packages and Office programs: Understanding and implementation

- Foreign Language (ENG): Explanation Level

Qualifications

- Bachelor's degree holder (Required): MB / MBA in Business Administration / Statistics preferred

- 6 Sigma(BB) certificate holder preferred

Experiences

- At least 3 years of customer contact department experience (room, food, leisure etc.) or on-site support department

- At least 3 years of experience in management innovation (including 6 Sigma, quality control) is required.

Yêu cầu hồ sơ

CV in English

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Sắp xếp đánh giá:

Shilla Monogram Quangnam Danang Resort – The Shilla Hotels & Resorts, Samsung Group

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Quy mô:
Lạc Long Quân, Điện Ngọc, Điện Bàn, Quang Nam Province, Vietnam
The Shilla Hotels & Resorts, the Hospitality brand of South Korean conglomerate Samsung maintains elegance and a tradition of winning guests’ hearts with the aim of becoming a “Premium Lifestyle Leading Company”. Under its new brand Shilla Monogram, Shilla Monogram Quangnam Danang will be a lifestyle beachfront resort comprising 308 guestrooms, several restaurants, and bars, recreation, wellness, and meeting facilities. Centering on the openness of the resort’s indoor and outdoor spaces there is a sense of design continuity between each open space and an atmosphere that harmonizes with the surrounding nature. Located at one of the world’s beautiful beaches, one side faces the ocean, Shilla Monogram Resort allows guests to enjoy their stay overlooking a stunning view that creates a relaxing, contemplative atmosphere. The hotel’s 309 guestrooms take into account the needs and perspectives of resort guests and are devised to be a tailored space. By bringing your qualification and passion to work at our properties, you will help us achieve our vision: offering customers the lifestyle of their dream based on trust.