Nhân viên Lễ Tân Nữ (Somerset Hanoi)

1. Greeting guests upon arrival and making them feel welcomed.

2. Administering check-ins and check-outs.

3. Providing front desk services to guests

4. Assigning rooms and taking care of administrative duties

5. Delivering mail, messages and transmits messages to guest promptly

6. Processing guest payments

7. Coordinating with bell service and staff management

8. Being a source of information to guests on various matters such as transport and restaurant advice

9. Processing meal and beverage requests

10. Accommodating general and unique requests

11. Diffusing conflict or tense situations with guests

12. Handles and records guest comments and complaints, and refer issues to supervisor when necessary.

13. Responsible and accountable for handling and safe keeping of cash and guest valuables.

14. Perform simple bookkeeping activities, such as balancing cash accounts.

15. Makes and confirms reservations.

16. Perform any other duties as required and directed by the Guest Service Manager.

1. 13th month salary & bonus based on evaluation 

2. Annual leave: 14 days/year

3. Health & accident insurance 

4. Meal allowance

5. Social Insurance: as labor law

6. Annual company trip, Health check and Team building

7. Training and development opportunities

1. Having experience or background in the hospitality industry is preferable.

2. Fresh graduates from hospitality University are encouraged to apply.

3. Knowledge of Microft Office eg. MSWord and MS Excel.

4. Good coordinator skills, meticulous, organized, neat and diligent. 

5. Exceptional interpersonal skills

6. Patience and good listening skills

7. Good communication in English

- Hồ sơ tiếng Anh

- Số điện thoại hỗ trợ thông tin: 024 39342386