Assistant Manager (Front Office)

• Ensures that all Front Office associates deliver the brand promise and provide exceptional guest service at all times.

• Assists in greeting and checking-in VIP and Long Stay guests.

• Ensures that all Front Office associates are aware of current promotions, policies and other important information.

• Assists in the preparation and updates of the Front Office Departmental SOPs.

• Ensures information on restaurants, hotel facilities and other miscellaneous are updated periodically.

• Communicate with Front Office Manager on all matters regarding guest services & hotel operations.

• Assist to implement consistent guest recognition programs and maintains a relevant guest history database.

• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

• Personally and frequently verify that guests are receiving the best possible service during check-in and check-out.

• Spends time in Front Office areas to ensure that the area is managed well by the respective team and deliver the brand promise.

• Maintains positive guest and colleague interactions with good working relationships.

• Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.

• Assists the Front Office Management Team to maximize associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

• Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.

• Assists the Front Office Management Team in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times.

• Develop your talent through learning programs by Academy Accor.

• Opportunity to grow within your property and across the world.

• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.

• Diploma in Tourism / Hospitality Management.

• Minimum 3 years of relevant experience in a similar capacity.

• Excellent reading, writing and oral proficiency in English language.

• Ability to speak other languages and basic understanding of local languages will be an advantage.

• Good working knowledge of MS Excel, Word, & PowerPoint.