Telephone Operator (M/F) (Casual in 06 months)

• Reporting directly to the Assistant Front Office Manager, the Telephone Operator is directly responsible for the Switchboard whilst on duty. On a broader scale the Telephone Operator is to beware that as the “voice of the hotel, and at most times the

• First point of contact with the Hotel, you are to create an impression of efficiency, friendliness and warmth to all callers to the hotel.

• Responsible and accountable for the logging of and correct, prompt and efficient handling of all guest messages and facsimiles.

• To ensure that all computer input into the system is correct and of a consistently high nature.

• To ensure that all guest enquiries and requests are attended to in a helpful, professional yet warm and friendly manner.

• To ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP’s and return guests, and that you are aware of any special requests for appropriated action.

• To cover the Receptionist/Cashier shift as required.

• To ensure that you are completely aware of the complete range of services and facilities that the hotel provides to its guests and visitors.

• To ensure you have a complete and thorough knowledge of the outlets of the hotel, their operating hours and the scope of services that they provide.

• To ensure that all telephone calls are attended to in a helpful and professional, yet warm and friendly manner.

• To ensure that the Switchboard is not left unattended at anytime whilst on duty.

• Responsible for the prompt and correct input of all guest messages into the system.

• To identify any faults that occur in the switchboard at anytime whilst you are on duty, contact the relevant member of Senior Management and report the fault direct to the company.

• Responsible for providing a personal, efficient, friendly and warm wake up call service for our guests as required.

• To ensure confidentiality is adhered to in relation to all enquiries in reference to guests or staff with no exceptions.

• To ensure that you as a Guest Relations Officer at the hotel have a comprehensive knowledge of the town and what is happening within the city at all times, and to ensure that all guest enquiries are met with prompt, informative yet friendly solution.

• To maintain and be aware of the importance of guest recognition.

• Responsible for adhering to the rules and regulations of the hotel as set down in the Staff Handbook.

• To assist and carry out other duties as required and directed.

• To be completely aware of the Fire and Emergency procedures of the hotel and your responsibilities in an emergency.

- 05 working days & 02 day-off per week

- Uniform & Duty meal provided by hotel

- Other benefits according to hotel’s policy.

• 06 months experiences

• English fluent and relevant degree.

• Computer literacy.

• Team spirit.

• Enthusiastic.

• Spontaneous and empathic.

• Good listening skills and ability to anticipate.

• Good presentation, confident speaking skills.

• Dynamic