Assistant Manager-Outlet
- Hạn nộp: 31/12/2019
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Huyện Phú Quốc - Kiên Giang
Làm theo ca
Ẩm thực
Trợ lý, thư ký
30/12/2019 20:44
Mô tả công việc
Main Duties
Leadership
Care
• Develop and preserve genuine, close relationships with others, which will enable you to build trust
• Seek to genuinely understand the needs and concerns of others
• Demonstrate genuine care and concern for others, displaying warmth and respect in interactions
Serve
• Seek collaboration from others around complex issues
• Unleash your team in pursuit of goals
• Entrust others to make decisions and take independent action, and take responsibility of coaching and developing them
Learn
• Demonstrate commitment to ongoing personal and professional development
• Seek feedback from others to identify strengths and opportunities
• Recognize and apply lessons learned from past mistakes, and share learning with others
Adapt
• Challenge the status quo in service of continuous improvement
• Identify strategies, resources and actions necessary to move change forward
• Create a climate where individuals can safely take risk, experiment and learn from failure
Achieve
• Demonstrate sound judgement and decision making, and make quick decisions when needed
• Effectively balance short-term priorities with long-term priorities with the long-term strategic plans, and translate broad strategies into clear objectives and actionable plans
• Think about conceptual issues and ideas and understand how the different components of a system are interconnected.
Administration
• Assists to ensure that the Food and Beverage activities in the venue are aligned with the respective Corporate Strategy, and that the Resort Actions have been implemented where appropriate.
• Assists to prepare and update the Departmental Operations Manuals.
• Conducts regular departmental communications briefing and meetings in the absence of the Restaurant manager.
Guest Service
• Assists to ensure that all colleagues deliver the brand promise and provide exceptional guest service at all times.
• Assists to ensure that colleagues also provide excellent service to internal customers in other departments as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Establishes a rapport with guests maintaining good customer relationships.
• Personally and frequently verifies that guests in the Venue are receiving the best possible service.
• Spends time in the Venue (during peak periods) to ensure that the Venue is managed well by the respective colleagues and functions to the fullest expectations.
Financial
• Assists to maximise colleague productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
• Assists to improve productivity levels and prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
• Assists to ensure that the venue is operated in line with maximising profit while delivering on the brand promise.
• Assists to achieve the monthly and annual personal target and the venue’s revenue.
• Ensures that all resort, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information
• Assists in the inventory management and ongoing maintenance of resort operating equipment and other assets.
• Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.
Marketing
• Assists to prepare a yearly marketing plan which is the basis of the Food and Beverage Annual Marketing Plan.
• Advises the Restaurant manager of any Marketing and Public Relations opportunities to increase awareness and ultimately business.
Operational
• Assists to ensure that minimum brand standards have been implemented.
• Assists to ensure that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.
• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
• Works closely with other Restaurant managers in a supportive and flexible manner, focusing on the overall success of the resort and the satisfaction of resort guests.
• Assists to ensure that Food and Beverage colleagues work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
• Assists to monitor service and food and beverage standards in the Venue to take corrective actions where necessary.
• Frequently verifies that only fresh products are used in food and beverage preparation.
• Assists the Restaurant manager with creative suggestions and ideas.
• Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.
• Ensures that the venue is kept clean and organised, both at the front as well as the back of house.
• Liaises and organises with Housekeeping Department that the established cleaning schedules are strictly adhered to.
Colleague Relations
• Ensures the punctuality and appearance of all Food and Beverage colleagues, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the resort and department’s grooming standards.
• Assist to maximise the effectiveness of colleagues by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
• Assists to conduct annual Performance Development Discussions with colleagues and to support them in their professional development goals.
• Assists in the development of Departmental Trainers through ongoing feedback and monthly meetings.
• Assists to plan and implement effective training programmes for colleagues in coordination with the Training Manager and Departmental Trainers.
• Assists to prepare and post the weekly work schedules.
• Encourages colleagues to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
• Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
• Assists to feedback the results of the Colleague Opinion Survey and ensure that the relevant changes are implemented.
Quyền lợi được hưởng
We offer full package with attractive benefit :
- 5.5 working days
- Home Leave Allowances based upon position.
- Full meals
- Uniform and laundry
- Worldwide complimentary accommodation with Hyatt after one year of service.
- Staff house
Yêu cầu công việc
Yêu cầu hồ sơ
2/ 3 chứng minh nhân dân phô tô công chứng (không quá 6 tháng)
3/ Sổ hộ khẩu phô tô công chứng (không quá 6 tháng)
4/ Giấy khám sức khỏe (không quá 6 tháng)
5/ Văn bằng, chứng chỉ liên quan
6/ Giấy xác nhận hạnh kiểm (không quá 6 tháng)
7/ 03 hình thẻ (3x4)
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô:
- Ấp 4, Xã Cửa Cạn, Huyện Phú Quốc, Tỉnh Kiên Giang
Nam Nghi Resort Phú Quốc, tọa lạc trên bán đảo Móng Tay ở phía Bắc Đảo trên một cao nguyên đá tự nhiên, nước biển trong xanh màu lam ngọc hoang sơ của vịnh Vũng Bầu đối diện với Vịnh Nước Thái Lan. Khách sạn chúng tôi cung cấp 114 phòng khách sang trọng và biệt thự, 4 nhà hàng phục vụ ăn uống, một SPA độc đáo mang phong cách ngoại nhập; Trung tâm Thể dục cùng với nhiều cơ sở vật chất phục vụ giải trí, nhiệm vụ hàng đầu của Nam Nghi là cung cấp cho khách hàng sự trãi nghiệm một kỳ nghỉ tuyệt vời với phong cách hiện đại trong khi bảo tồn môi trường tự nhiên và thân thiện với cộng đồng người địa phương Mức lương cạnh tranh và quyền lợi của chúng tôi mang đến cho bạn là chưa từng có trên đảo. Liên lạc với chúng tôi hôm nay để bắt đầu công việc mới trãi nghiệm cuộc sống mang phong cách sống hiện đại của con người Nam Nghi Đảo Phú Quốc.
Thông tin liên hệ
- HR Department - HRM