Trưởng bộ phận Buồng Phòng - Executive Housekeeper (opened for Local & Expat)

DUTIES AND RESPONSIBILITIES / NHIỆM VỤ VÀ TRÁCH NHIỆM

• Supervises the above mentioned positions to ensure maximum guest satisfaction

• To monitor housekeeping personnel to ensure guests receive prompt and courteous services.

• Monitor Housekeeping personnel to ensure rooms and particularly those of known repeat guests and other VIPs receive special attention.

• Informs other departments of housekeeping matters, which concern them, notably the Front Office to ensure accurate room status, in addition to communicating with engineering.

• Establishes and maintains effective employee relations.

• Conducts appraising functions such as hiring, performance, counseling, suspending and dismissing staff if necessary, to ensure appropriate staffing and productivity. Consult with section heads, Personnel Manager or delegate as appropriate in performing these duties.

• Identify training needs, develops formal training plans and implements training sessions.

• Schedule routine inspections by the Asst. Housekeeper and other supervisors, of all housekeeping areas including occupied and non-occupied rooms.

• Inspects guestrooms and all housekeeping areas on a regular basis.

• Conducts Housekeeping regular (departmental) meetings.

• Maintains appropriate standards of dress, hygiene uniforms, appearance, posture and conduct of department employees.

• Insures housekeeping personnel are familiar with in-house facilities for the purpose of assisting guests.

• Controls and arranges on an on-going basis, department costs to ensure performance against budget.

• Prepare capital budget, which includes purchase of furniture, equipment, renovation and building facilities that would improve service of the hotel.

• Monitors and controls inventories for operating equipment, linen and uniforms to ensure par stocks are maintained and costs are controlled.

• Maintains a steady flow of communication to General manager and Director of rooms or delegate and to other department heads.

• Make recommendations to management on equipment, work methods, supplies and decorations.

• Establish the organization chart of the housekeeping department and delegate authority.

• Understand and explain to the staff policies and guidelines set by the management. Evaluate periodically and recommend changes if needed.

• To control losses in the mini-bar and obtain higher sales volume.

• Care of indoor and outdoor landscape.

• Supervises outside contractors to ensure contractual compliance.

• Implement and control Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests.

• Performs related duties and special projects as assigned.

• Delegate to, supervise all Managerial staff within the Department, and assist them in preparing work schedules.

• Conform to and enforce policies, procedures, rules, and regulations as laid down by the Hotel in order to achieve the highest levels of uniformity and guest service.

• Performs special duties as required by the Superior.

• Responsible for the cost-effective rostering of all staff in the Housekeeping Department and Public Area cleaning.

• The main objective of the Housekeeper in rostering, is to keep wages to a minimum whilst ensuring the highest possible level of service to the guests of the Hotel and highest level of productivity.

• Monitor staff attendance and assist in planning work schedules.

• Prepare various monthly reports as required.

• Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the Department as a whole, explaining new directions and policies and procedures at the same time.

• Prepare the annual capital budget.

• To control losses on mini-bar and obtain higher sales.

• Responsible to ensure that all staff under jurisdiction is at all times immaculately groomed, e.g.: Correct and complete uniform, personal hygiene, i.e., hair, make-up etc.

• Identify and develop leadership qualities among subordinates in order to guide them towards the path of career enrichment of the Hotel, and additionally provide the Hotel with a source for future management.

• Have a good relationship with all colleagues.

• Be understanding, supportive, encouraging and helpful to all.

• Reports directly to the Director of Rooms.

• Work closely with other Departments of the hotel, and attend regular meetings on a periodical basis.

• Participate in providing and receiving constructive criticism concerning the Department and the Hotel as a whole, in order to improve efficiency, productivity and guest service.

• Perform other related duties and special projects as required by the Director of rooms both within and outside the Hotel.

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- Benefit according labor law and company regulations / Chế độ và quyền lợi theo luật lao động hiện hành và qui định, quy chế công ty.

- Discuss detail when Interviewing / Trao đổi chi tiết khi tham gia phỏng vấn.

- Experience in equivalent position

- Work professionally, seriously, with high discipline.

- Ability to diplomacy, creativity, confidence, dynamism, withstand high pressure at work.

- Have the skills to organize, art to communicate with guests.

- Good guest service skills.

- Ability to solve problems, organize and organize the work well

- Skillful in arranging and using employees.

- Careful, meticulous, clean

Contact Us:

Email: Tin đã hết hạn

Tin đã hết hạn

Phone: 0258 3 989 495 / 0905328216 Ms. Xuan

Address: The Anam, Long Beach, Northern Peninsula Cam Ranh, Cam Hai Đong ward, Cam Lam town, Khanh Hoa province.