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Room Division Director
- Hạn nộp: 30/12/2019
- Mức lương: Thỏa thuận
Thông tin cơ bản
Số lượng
1
1
Nơi làm việc
Thành Phố Nha Trang - Khánh Hòa
Thành Phố Nha Trang - Khánh Hòa
Giờ làm việc
Giờ hành chính
Giờ hành chính
Ngành nghề
Quản lý, điều hành
Quản lý, điều hành
Cập nhật
29/12/2019 06:37
29/12/2019 06:37
Mô tả công việc
- Being in charge of Front Office Department, Housekeeping Department and Security Department.
- Ensuring that three departments have a closely cooperation and operate well together to meet the need of guests’ demands.
- Planning and managing the room and related area's operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.
- Position is responsible for short and long-term planning and day-to-day operations of the room and related areas.
- Recommending the area's budget and manages expenses within approved budget constraints. The major areas of responsibility/ management include: the front office, guest services, housekeeping, and security. Participates in total hotel management as a member of the Hotel Executive Committee.
- Managing the division in order to attract, retain and motivate the employees; train, develop, empower, coach and counsel, conduct performance and resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
- Developing, recommending, implementing and managing the division's annual business/ marketing plan, forecasts and objectives to meet/ exceed management expectations.
- Implementing company programmes and managing the operations of the department in a manner consistent with laws and regulations and company policies and procedures to ensure a high level of quality and customer satisfaction.
- Resolving customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
- Implementing emergency organization procedures and training through the management of the security staff to ensure appropriate protection for hotel guests, staff and company assets.
- Performing special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
- Traveling to corporate trainings, meetings and other event(s) as deemed necessary.
- Handling challenging situations with guests diplomatically.
- Pursuing increased responsibility. Maintain high level of output and quality regardless of task load.
- Taking initiative and act quickly to deliver projects in a professional manner.
- Taking action to ensure overall success of department / organization.
- Maintaining an organized system to ensure that processes are getting completed on time.
- Daily maintenance of total resort revenues and costs, along with all associated financial procedures, while maintaining high levels of guest expectations.
- Controlling over the elements that determine profit and loss. Assist in making decisions that relate to profit and loss.
- Ensuring all guests are being treated in an efficient and courteous manner and that all standards are being applied.
- Coordinating activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
- Enhancing the product and service that is presented to the guest. Recommend changes of the product and services. Use market research to develop new products and services.
- Directing and training all Front Office, Housekeeping and Security Departments.
- Operating the department within policies as they are related to the ethical codes, standards of good business practice and local laws and regulations.
- Ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety legislation.
- Handling all activities related to site inspections, media visits, guest relations and client care as well as after departure to follow through.
- Relate the Spa concept to staff and ensure healthy living programme.
- Performing other tasks as defined by the senior management.
Quyền lợi được hưởng
Compentitive Benefit
Yêu cầu công việc
- At least Bachelor degree in any field
- At least 3 year experience in one of the company or in international hotels with evidenced tracked record of achievements in people development
- Capability of training and development of all levels of employees
- Strong inter-personality skills and leadership skills
- Proficiency in English and computer literate
- Good public speaking skills (track record of presentation or public speaking training course)
Yêu cầu hồ sơ
Please send us about your updated CV, if your CV meet our qualification & requirement, we will contact you to arrange the interview schedule with you, thank you so much
Tải lên từ máy tính
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- Quy mô:
- 02 Nguyen Thi Minh Khai street, Loc Tho ward, Nha Trang city, Khanh Hoa province
The Empyrean Nha Trang Hotel - with beachfront location with facilities that will include an all-day dining restaurant, a gym, a large outdoor rooftop swimming pool with pool bar and restaurant, an executive lounge, retail outlets and 500 sqm of conference space and meeting rooms. Nha Trang is a coastal city and the capital of Khánh Hòa Province on the South Central Coast of Vietnam, being renowned for its pristine beaches and excellent scuba diving and has become a popular destination for international tourists as well as local vacationers.
Thông tin liên hệ
- HR Department