E-Commerce Supervisor

1. Control and manage our room inventory/ rates to maximize/generate revenue.

2. Monitor competitor’s rates/packages on a daily basis and propose ideas/offers/packages to be implemented to maintain market share.

3. Monitor hotel positioning and maintain best positions in OTA.

4. Monitor hotel positioning in Google Search/SEM & SEO.

5. Monitor resort online reputation (TripAdvisor), and support the Guest Experience Manager with responses.

6. Benchmarking the positioning of the Comp-Set and other resort’s reference online.

7. Initiate and implement new concepts to optimize revenues from OTA.

8. Manage the on-going relationship with assigned OTA partners including daily communication, periodic formal account wellness checks, and on-going revenue tracking.

9. Work with Accor Head Office to develop and implement technology initiatives for assigned accounts.

10. Stay abreast of industry trends by attending industry conferences and seeking out advanced distribution knowledge.

11. Submits weekly plans, monthly reports to deadlines.

12. Maintain and update E-commerce database on a monthly basis and send a copy to the Revenue Manager.

13. Input correct rate, close-out periods and special offers in the system and other relevant GDS’s, B2B, B2C on a daily basis.

14. Ensures accurate information of Mercure Vung Tau is correct in all websites, third party websites on a weekly basis.

15. Research the World Wide Web on the possibility of Mercure Vung Tau being featured and well represented.

16. Keep track and updates the Revenue Manager on latest trends and happenings in the E-Commerce world daily.

17. Trains, when necessary, on usage of PMS, IDEAS and assist in keying in bookings as and when the need arises.

18. Attends the Business Review meeting as and when required.

19. Attend trainings conducted by other Departments when necessary.

20. Loading of rates electronically for local & overseas Travel Agents.

21. Oversee the Reservation Section during the absence of Revenue Manager.

• Professional, dynamic working environment
• Competitive salary & benefits offered
• Chance to access variety of learning and development program by AccorHotels and the Hotel
• 44 working hours/week & 12 annual leaves/year
• Annual team building trip

• Bachelor ‘s degree in Marketing / Communications

• Minimum 1 year of experience in a similar capacity

• Excellent reading, writing and oral proficiency in English language

• Proficient in MS Excel, Word, & PowerPoint

Competencies

• Good communication and customer contact skills

• Service oriented with an eye for details

• Ability to work effectively and contribute in a team

• Self-motivated and energetic

• Must be well-presented and professionally groomed at all times

Please submit your CV at: Talent & Culture Department, Mercure Vung Tau Hotel - 03 Ha Long, Ward 2, Vung Tau City, Ba Ria - Vung Tau Province, Viet Nam

Please send your CV to: Tin đã hết hạn

Phone: 0908 420 468