Reservation Agent

- Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.

- Processes reservations from the sales office, other hotel departments, and travel agents.

- Knows the selling status, rates, and benefits of all packages plans.

- Creates and maintains reservation records by date of arrival and alphabetical listing.

- Determines room rates based on the selling tactics of the hotel.

- Prepares letters of confirmation.

- Processes cancellations and modifications and promptly relays this information to the front desk.

- Understands the hotel's policy on guaranteed reservations and no-shows.

- Processes advance deposits on reservations.

- Tracks future room availabilities on the basis of reservations.

- Helps develop room revenue and occupancy forecasts.

- Prepares expected arrival list for front office use.

- Monitors advances deposit requirements.

- Handles daily correspondence. Responds to inquires and makes reservations as needed.

- Getting information about areas of interest in order to target more clients in particular seasons.

- Making arrangements for clients travel programs.

- Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.

- To be aware of all front office procedures and assist with reception duties when required.

- 02 months of probation with Full salary & Service charge

- Duty meal at staff canteen.

- Wonderful working environment with interesting activities.

- Annual vacation, Annual health check, Insurance and other welfare as in Labor Law.

· Must have fluent English skills to serve guests and make reports

· Must be a good communicator. Must be able to train staffs and make reports.

· Must be able to identify and respond to situations in hotel facilities and guest rooms

· Must be knowledgeable about tourist information and nearby facilities.

Must know and understand company regulations and applicable laws regarding hotel management.

- Interview appointment will be set up only to potential candidate at the soonest.

- Hotline: 024.3333.1089 (Ms. Dung)

Ứng viên quan tâm vui lòng gửi CV (Kèm ảnh) với tiêu đề [họ tên]_Vị trí ứng tuyển về địa chỉ email Tin đã hết hạn hoặc nộp đơn ứng tuyển trực tiếp theo mẫu của Lotte Hotel Hanoi tại phòng Nhân sự, tầng 33 khách sạn Lotte Hanoi, 54 Liễu Giai, Ba Đình, Hà Nội.

Mọi thắc mắc vui lòng liên hệ Ms. Dung: 024 3333 1089