Executive Housekeeper

The purpose of the job is to ensure the well-organized flow of all functions in Housekeeping in accordance with internal guidelines. Responsible for clean public areas, including but not limited hotel main lobby, outlets, banquet and meeting rooms and all 318 guest rooms of the hotel. He/she works closely with the Chief Gardener, to ensure clean landscaping, roads, pathways and surroundings. He/she meets daily with the manager in charge for maintenance, ensuring swift and effective rectification of any visible defects. A clean hotel is the ultimate goal.

MAIN AREA OF RESPONSIBILITIES:

General Tasks:

• Assumes responsibility for constant cleanliness and order in guest rooms as well as public spaces in the hotel in line with the quality standards.

• Assume responsibility for proper care of facilities, equipment and goods entrusted to the job holder.

• The job holder promotes a pleasant and respectful cooperation and collaboration between all Housekeeping employees. Assure that the working atmosphere is characterized by politeness, attentiveness and willingness to help.

• Strives to ensure the best possible results are achieved by the department in line with quality standards and target requirements set by TUI BLUE head office.

• Always comply with the hotel´s corporate and management guidelines with regard to housekeeping matters

Individual Tasks:

Daily Routine Tasks:

• Assure daily implementation of all products and service standards set by TUI BLUE head office and the hotel.

• Assumes responsibility for the proper archiving of necessary documents.

• Coordinate work flows within housekeeping department.

• Assume responsibility for checking the optimal and efficient room assignment in close consultation with the Front Office Manager and / or EAM Rooms.

• Monitor and ensures effective cleanliness in guest rooms and public spaces.

• Cooperate with Front Office (e.g. room occupancy/room release) and Building Services (e.g. maintenance/repair work).

• Strive continuously to get to know hotel clientele and their needs, especially regular guests and repeaters.

• Assume responsibility for cost-conscious inventory management of all floor materials (e.g. laundry, cleaning agents, guest room articles) in accordance with the specifications from head office and in line with the market situation.

• Check and sign for procurement and goods requisition requests for area of responsibility in accordance with efficiency criteria (order volume, etc.).

• Check and assume responsibility for factual correctness of incoming invoices (related to purchase of working materials).

• Assumes responsibility for all material, such as guest supplies, cleaning supplies, chemicals, and energy, bathroom amenities and staff costs.

• Stays updated on booking status on the basis of the occupancy forecast, and initiate any necessary measures to ensure a smooth operation with highest level of guest satisfaction.

• Keep tabs on the bed nights situation and memorizes all relating forecasts.

• Organizes the all departmental inventory and stock taking, with minimal losses of linen, guest-, cleaning- supplies, amenities and chemical supplies

• Creates business forecasts with respect to issue of contracts to outside firms (e.g. glass cleaning/flooring/room cleaning).

• Continuously seek opportunities that improve service quality in general and efficiency in particular.

• Identify service deficits and develop countermeasures.

• Assume responsibility for daily work schedules and ensure cleaning of all guest rooms and public spaces (in motivational meetings with staff).

• Responsibility for organizing the laundry service (internal) and check the laundry service provided by outside firms on a daily basis.

• Assumes responsibility for the due care and administration of guest laundry as well as lost and found articles, including effective storage, transfer and issuing of all linen supplies

• Assumes responsibility for interior and exterior hotel decorations in accordance with the season (exception Stewarding and Kitchen).

• Assumes responsibility for flower arrangements in accordance with the occasion (both for interior hotel areas as well as for outdoor hotel areas) taking due consideration of earmarked budget.

• Organizes and checks room treatments (fruit platter etc.) for completeness and correct presentation.

• For VIP arrivals and stays assure arrangements and services in the rooms comply with standards and/or specifications from front office.

• Ensures the proper utilization of the Protel PMS and reservation system and proper data entry by employees in accordance with specified standards, the notification of system errors to the IT officer at TUI BLUE head office or the manufacturer, depending on the type of error, and follow up the implementation of solutions.

• Initiates and check the completeness of necessary repair work, in daily coordination with the manager in charge for maintenance.

• Contributes to the development of renovation and replacement procurement plans.

• Supervises and assumes responsibility for compliance with statutory and labour-law related regulations.

• Assure proper condition of work area with respect to cleanliness, safety in accordance with trade association guidelines, order, repair of fittings and furnishings, service materials as well their due care.

• Personally conducts guest room audits, no less than 20 rooms per day, selected randomly, to ensure the highest quality standard and supervision.

• Effectively trains, monitors all glass cleaning activities throughout the resort, as these need special focus, due to irregular weather conditions. Spotless glass panels throughout the resort are the goal.

• Performs monthly assessment and commentary of departmental reports on sales and costs, prepare and submit proposals to the hotel manager and controller for improving departmental sales and reducing costs.

• Generates forecasts, budgets and statistics for the department and ensures sufficient staffing levels for peak periods.

• Ensures the well cultivated appearance of departmental employees, including grooming, hair & uniforms.

Guest Relations in General:

• Be a proper role model for employees when interacting and dealing with guests.

• Always be polite, courteous and helpful towards the guests.

• Always greet guests in line with the time of day (Good morning/Good day/Good evening)

• Always strive to memorizes guest names and greet them with surnames (Good morning/Good day/Good evening Mr/Mrs or Ms XXX).

• Embody the philosophy of TUI BLUE and fully exemplify leadership role.

• Receive complaints, introduce initial measures and notify the management immediately.

• Always available during working hours and always carry a mobile phone.

Human Resources:

• Prepare the duty roster in advance, taking into account the expected number of guests.

• Draw up vacation schedule with the aim of avoiding staff shortages and using times with low occupancy to reduce overstaffing. (including requirements for external companies).

• Ensure, through efficient planning, that a build-up of days good, vacation days and overtime is avoided as far as possible or that these are reduced promptly if they arise.

• Assess employees in Housekeeping and evaluate the results with the HR department.

• Identify the training needs of Housekeeping employees and introduce measures. Conducts and organizes training courses or provide suitable training programs in cooperation with the management and the Quality & Training Manager.

• Performs regular performance reviews, document these and ensure follow-up of the discussed measures which serve the further development of the employee (in consultation with the Quality & Training Manager).

• Participates actively in the recruitment and selection process for the department, and ensure optimal induction of new employees.

• Fosters teamwork within the department and with other hotel departments, especially Front Office, Garden & Security.

• Monitors learning content and ensure that learning objectives are achieved.

Sales & Reservations:

• Monitor the occupancy figures and adjust the duty rosters as required to achieve best results.

• Checks the weekly occupancy forecast and adjust all orders/purchases accordingly (e.g. external laundry service.

• Maintains contact and collaboration with key hotel guests.

Competences:

• The job holder has the authority to issue instructions to the Housekeeping staff.

• Mobility to move around swiftly, able to cover large areas of the resort by foot if needed.

• Participates in the recruitment and promotion of employees as well as in the termination of employment

• Decide on discounts and rebates.

• Participate in department manager meetings and convene department meetings.

• Performs hotel-specific individual tasks according to operational requirements, including MOD.

• Be familiar with the fire alarm system and familiar with safety measures.

• The job holder must stay fully updated in detail about behavior in extraordinary situations (such as fire, accident, death, robbery, theft, illness, bar brawls, bomb threat, storm warning, etc.) and keep employees informed.

• Monitors and stays informed about new products and equipment (taking the environmental aspect into account).

Miscellaneous:

• Updates the management daily or as soon as possible about all important events.

• Seeks prior approval from management before providing information to or communicating with third parties, in particular representatives of the press.

• Plans own further training accordingly. Participation in the scheduled training events is mandatory.

• The job holder must always be well informed about responses in exceptional situations and emergencies as well as the internal regulations for the prevention of accidents, and ensure that employees are familiar with them and respond accordingly.

• If the job holder is not qualified in line with the Ordinance on Trainer Aptitude (AEVO), then he/she shall seek to gain AEVO qualification and Train the Trainer certification in consultation with the hotel management or in consultation with the Quality & Training Manager.

• The job holder is expected to be willing at all times to cooperate wherever this is necessary at short notice in housekeeping matters.

• This job description covers only an excerpt of the area of responsibility and can be extended as required.

• Further tasks are carried out according to the instructions of the superior.

• 16 days annual leave, 10 public Holidays

• Working Hours: 8hours/day; 5,5days/week.

• Training courses with great career development opportunities

• Annual staff party and team building days

• Accommodation in hotel

• 05 year experience in Room/ Housekeeping in international hotels/ resorts

• English skills: fluent both writing and speaking

• IT skills: Word, Excel, Outlook

• Clear & effective communication

• Effective time management

• Social, pleasant personality, well organized

• Customer oriented and result oriented

• Can do attitude

- Candidate can apply on hoteljob.vn