Reservation Supervisor
- Hạn nộp: 08/02/2020
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Quận Lê Chân - Hải Phòng
Giờ hành chính
Khách sạn/ Khu căn hộ
Tiền sảnh
Trưởng ca/ Giám sát
07/02/2020 22:50
Mô tả công việc
- To ensures that the incoming bookings via all channels (e-mail, fax, telephone, website, Central Reservation System (CRS), Online Travel Agencies) are processed promptly and efficiently, retrieved and replied daily;
- To ensure the maximum productivity of subordinates by daily supervising and monitoring the volume of reservations processed per agent;
- To be responsible for the productivity targets of subordinates on call handling and conversion ratios for all products lines;
- To handle customer queries and complaints relating to rooms reservations;
- To identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies;
- To have a thorough knowledge in the operation of Opera Reservations System by focusing on inputting, retrieving and revising room reservations;
- To provide guests with the most accurate and up to date information at all times;
- To give recommendations to Reservation Manager regarding annual performance appraisal of Reservation Agents;
- To assist Reservation Manager or Hotel Management with special projects as requried;
Quyền lợi được hưởng
- Social, Health, Unemployment insurance as Vietnamese Law.
- Workmen Compensation.
- Healthcare package (applied depended on level)
- Good working environment
- Company activities & celebration.
- Annual Leave
- Bonus
Yêu cầu công việc
- 2 - 3 year experiences in Reservation position is preferred
- Good at writing and communication in English.
- Friendly, patient, proactive, organized and highly responsible.
- Good computer skill
Yêu cầu hồ sơ
- An authenticated copy of ID card
- An authenticated copy of permanent residence registration (or long-term temporary residence registration)
- Valid health certificate (within 6 months)
- 04 recent photo sized at 3x4cm
- Certifications/employment records relating to the job (Notarized)
- Criminal record (for some particular positions)
Contact: Tin đã hết hạn
Tel: 0225 3742525
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô:
- Số 1 đường số 1, khu đô thị ven sông Lạch Tray, Phường Vĩnh Niệm, Quận Lê Chân, TP. Hải Phòng, Việt Nam.
Khách sạn Nikko Hải Phòng
Thông tin liên hệ
- Phan Thanh Hang - Assistant Human Resources Manager