Reservation Manager/ Assistant Reservation Manager

Hạn nộp: 25/06/2020
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Thành Phố Nha Trang - Khánh Hòa

Giờ làm việc
Giờ hành chính

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch

Ngành nghề
Tiền sảnh

Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng

Cập nhật
24/06/2020 09:36

Mô tả công việc

To assist the VP Revenue & Distribution in maximizing room revenues by keeping the Reservations team motivated and focused on yield.
Manage staff in all aspects including training, monitoring, and performance management within Human Resources guidelines.
Be completely knowledgeable with the room types, rate categories, special rates and promotions, VIP and guest types for all reservations. Maintain a good knowledge of guest room and suite layouts. Be completely familiar with the policies surrounding the procedures of making reservations. Ensure that the Reservations Agents are entering all reservations into the PMS computer with complete and accurate information.
Sell hotel rooms and services with a concern for both profit and guest satisfaction. Ensure all reservation calls are handled professionally ensuring that average rate and REVPAR targets are being reached. Ensure that bed types and preferences are noted on the guest’s file. Monitor Reservations Agents to ensure professionalism with regards to handling of all calls and maximizing revenues. Spot-check reservation entries
Give accurate confirmation and/or cancellation numbers to all callers placing and/or canceling reservations. Mail, fax, and/or e-mail confirmations and other correspondence when requested by the caller. Ensure that items not included in the room rates (i.e. taxes, parking, etc) and any special conditions are fully and clearly explained to the caller.
Ensure Market segmentation is adhered to
Monitor competitors availability and pricing on a daily basis
Ensure Weekly Competitor Test calls are conducted and feedback findings to maintain competitive edge
Analysis of Booking Patterns and Market Trends
Assist in updating the hotel Sales and Marketing Plan
Assist VP Revenue & Distribution with Data Analysis.
Ensure that VP Revenue & Distribution is fully informed of all issues relating to Reservations and Revenue Management.
Maintain a close working relationship with the Front Office, Revenue Management, and Sales departments. Ensure group bookings are updated in the PMS computer with full and correct information. Assist in monitoring rooming list deadlines and ensure that rooming lists are entered accurately with billing information set up correctly.
Maintain an effective flow of communication within and from the Reservations Office to all other departments.
Oversee the accurate filing of all reports, group bookings, reservation correspondence, etc. on a daily basis.
Oversee par stocks for office supplies. Re-order supplies on an as-needed basis in order to achieve effective inventory and cost controls.
Communicate and implement conversion targets set by Revenue Manager.
Assist the sales team with performance analysis of the hotel’s top producing accounts
Endeavor continuously to maximize hotel occupancy and REVPAR targets. Ensure that top clients are protected when the hotel is reaching a sold-out position.
May be assigned other tasks or responsibilities as required or directed by Revenue Manager or Executive Committee.

Quyền lợi được hưởng

Compentitive Benefit

Yêu cầu công việc

At least Bachelor degree in any field
At least 3 year experience in sales manager, reservation manager, negotiation techniques
Strong in inter-personality and leadership skill
Proficiency in English communication
Strong in driving results

Yêu cầu hồ sơ

Please send us about your updated CV, if your CV meet our qualification & requirement, we will contact you to arrange the interview schedule with you, thank you so much

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Sắp xếp đánh giá:

The Empyrean Hotel

Theo dõi

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Quy mô:
02 Nguyen Thi Minh Khai street, Loc Tho ward, Nha Trang city, Khanh Hoa province
The Empyrean Nha Trang Hotel - with beachfront location with facilities that will include an all-day dining restaurant, a gym, a large outdoor rooftop swimming pool with pool bar and restaurant, an executive lounge, retail outlets and 500 sqm of conference space and meeting rooms. Nha Trang is a coastal city and the capital of Khánh Hòa Province on the South Central Coast of Vietnam, being renowned for its pristine beaches and excellent scuba diving and has become a popular destination for international tourists as well as local vacationers.