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Business Applications Analyst

  • Hạn nộp: 30/12/2019
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1
Nơi làm việc
Huyện Xuyên Mộc - Bà Rịa - Vũng Tàu
Giờ làm việc
Giờ hành chính
Ngành nghề
IT
Cập nhật
08/04/2020 15:09

Mô tả công việc

To support The Grand technology purpose of “Great Technology, Great Productivity, Great Service and Great Investments”.

To implement and maintain The Grand Strategic Plan for Information Technology inclusive of all property level systems.

  • Business Applications
  • Communications
  • Education
  • Development

To ensure our Associates are fully educated in the use of our Information Technology systems thus ensuring

  • maximization of Productivity and Efficiency
  • maximisation of Guest Satisfaction
  • maximisation of Profit and Return on investment for our owner
  • maximisation of features and functionality

Manages Business Applications of the hotel and develops a continuous process of education for the operational users. Maintain professional relationships with the product vendors to maintain the Service Level Agreement and maximize service delivery and customer satisfaction.

Specifically within the prescribed area of operations for the role.

Application and Database

Provides quality review and audit processes for the hotel in respect of all elements of the Business Application operation and works with the hotels on plans to improve usage of and productivity from these tools.

Responsible for responding to the user’s requests for general help, troubleshooting, installation, upgrade and maintenance of all Business Applications.

Is a source of information for the broader on best practices for usage of Business Applications hotel in terms of Business Applications and maintains information libraries and collateral to support propagation of these applications throughout the hotel. Provides on-going advice and recommendations

Provide a second level of support for hotel business applications and liaise with vendors to support hotel service levels for technology.

Responsible for all systems and data backup of Business Applications Databases and User’s data files. Undertakes periodic testing by restoring from the backup to verify data integrity as part of disaster recovery procedure.

Constantly monitor and ensure maximum security of the Business Applications electronically/physically from any internal and/or external sources and establish effective disaster recovery contingency plan in case of system failure.

Manage the upgrade path and deployment of features and functionality of Business Applications through effective patch management releases by the respective application vendor

Systems Security

Administer and monitor the user access activity log of network, applications servers and databases. Review system logs and application user log of any activities found to be not in compliance with the hotel policy and procedure and take action according to the policy.

Enforce Information Technology policies/procedure with respect to Business Applications and the download/install/use of unauthorized Software and misuse of hotel IT resources.

Training and Education

Develop the education process and programs required to provide associates with up to date and on-going usage of hotel Business Applications.

Foster an education focused IT organization focused on delivering on-going productivity and efficiency from hotel Business Applications

Develop and lead a team of Business Application champions from each application user group and schedule contact time on a monthly basis to build business relationships and professionalism with the operation.

Identify the needs of training and education for the user group and develop a continuous process of improvement by learning from the Business Application champion in coordination with the PIE Department.

Further the education of hotel technology resources through relevant courseware and education programs that increase the exposure and capabilities of the team.

Attend Courses and IT Seminars in order to constantly update his know-how of the systems in use in the hotel and Information Technology in general.

General Responsibilities

Maintain a professional relationship among the IT Team. Involve and identify the need for IT team assistance and work as a team. Replace each other’s responsibilities when instructed by the Head of IT.

Maintain professional relationships between the hotel and the vendors with regards to the SLAs (Service Level Agreements) and Service Delivery.

Monitor all Business Applications and Database Servers including Interface PCs and check logs for errors requiring attention; strive for zero error operations.

Capabilities & Competencies

Maintain close contact with vendors and review product website for latest security and/or service patches and update all system to the latest releases recommended and certified by the application and platform vendors.

Demonstrate sound knowledge on RDBMS, namely SQL, PMS/POS and operational applications in the Hospitality industry.

Demonstrate expertise in a variety of the field’s concepts, practices, and procedures of The Grand. Relies on extensive experience and judgment to plan and accomplish goals.

Communicate effectively with the head of IT, technical experts, hotel management and constantly advise on technological changes that may impact the hotel business plans both positively and negatively.

Have and continue to keep up to date within the Information Technology from management, associate and customer point of view. Recommend developments in light of training and education on Business Applications to ensure maximum productivity and customer satisfaction.

To have a broad understanding of the use, support and education of hotel management Business Applications, Desktop and Network Operating Systems to include; Windows NT, Windows 2000, Windows XP and ensure familiarity with the standard Business Automation application MS Office.

Ensure confidentiality and reliability of data, information, and intellectual property.

Deliver education programs focused on the hotel business applications

Be involved with and have a broad understanding of the operational processes involved with the hospitality industry and align these with the technology platform.

Be able to identify shortfalls in operational process and bring about solutions utilizing the existing technology platforms to achieve a better result.

Quyền lợi được hưởng

  • Annual Health Check
  • Insurance 24/7
  • Service Charge
  • Uniform
  • Shuttle Bus
  • Duty Meals

Yêu cầu công việc

  • Have demonstrated proven ability in the management, development or use of information technology.
  • Have a strong education and audit background and possess the ability to analyse business processes and match technology functions.
  • Experience in the delivery of education programs and content to a user audience.
  • A working knowledge of hotel Property Management Systems including System Setup, LAN Set-up, Project Management, System Configuration, Installations and System cutovers.
  • Proven record of success in an equivalent IT or operational role in an equivalent Hotel environment to The Grand.
  • To have a strong proven track record of effective client relationship management with business partners in the field of Hospitality Information systems. Previous working experience as a Business Application Analyst, operational Department Head or vendor product specialist.
  • Possess working knowledge of hotel management business applications, Microsoft Desktop and Network Operating Systems, Antivirus and E-Mail/Internet systems.
  • Good working knowledge of MS Office Suite. Familiarity with other office automation packages is preferable.

Yêu cầu hồ sơ

Apply by Hoteljob.vn 

Or contact to Human resource department - Grand Ho Tram Strip

Phone number : 0254 378 8125

 Address: Phuoc Thuan, Xuyen Moc, Ba Ria - Vung Tau, Viet Nam

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Sắp xếp đánh giá:

  • Quy mô: 1.000 - 4.999
  • Ven Biển, Phước Thuận, huyện Xuyên Mộc, tỉnh Bà Rịa - Vũng Tàu, Việt Nam
  • https://thegrandhotramcareers.com/
  • Renowned as Vietnam’s entertainment capital, The Grand Ho Tram situated just two hours from Ho Chi Minh City, the complex offers two five-star resort towers – The InterContinental Grand Ho Tram and the Holiday Inn Resort Ho Tram Beach, totaling 1,000+ rooms. With over 15 restaurants and bars, five swimming pools, two award-winning Spas, Asia’s top rated golf course – The Bluffs Grand Ho Tram – designed by Greg Norman and a commitment to excite and delight travellers from around the world. The Grand Ho Tram has rapidly established itself as the jewel in Vietnam’s tourism crown

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