Director of Rooms

• Oversees and directs all aspects of Front Office, Housekeeping, Laundry operations

At Alma we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.

• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

DUTIES AND RESPONSIBILITIES

• Supervises the overall activities of Front Office, Housekeeping, Laundry.

• Monitors the personnel of these operations to ensure guests receive prompt, cordial attention and personal recognition

• Ensures staff, particularly guest contact personnel, are familiar with Membership club, known repeat guests and other VIPs and provide special attention and recognition

• Coordinates exchange of pertinent information between departments within the Rooms Division and directs exchange of information with other departments, notably, Engineering and Security

• Consults with Department Heads and General Manager on an ongoing basis to improve business conduct

• Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained

• Schedules and regularly conducts routine inspections of areas under control

• Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of Room Division employees

• Conducts comprehensive monthly departmental meetings to include review of procedures and events which warrant special handling and detailed information

• Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications. Review and approve/deny all discount and rebate requests.

• Achieve budgeted revenues (if requested), control labor costs and expenses, and maximize profitability within all areas of responsibility. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.

• Achieve budgeted revenues, control labor costs and expenses, and maximize profitability within all areas of responsibility. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.

• Prepare and submit statistical, performance, and forecast analyses and reports as required.

• Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs.

• Ensure training and procedures are in place for PBX to serve as a central communications point during emergency/crisis situations and that relationships with local fire, police, and emergency personnel are developed and maintained.

• Promotes Inter-hotel sales and in-house facilities

• Monitors and controls the inventories for operating equipment and supplies

• Communicates to the General Manager to his/her delegate, and other Department heads, all information likely to be of interest to them

• Monitors and controls the Room Division Operation in the areas of revenue expenditure, profitable and performance against budget

• Works with Human Resources on manpower planning and management needs

• Works with Director of Finance in the preparation and management of the Department’s budget.

• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

• Perform any other duties which may be assigned by the management from time to time.

ACCOUNTABILITY

Number of employees supervised –

Direct Front Office Manager/ Executive Housekeeper/ Recreation/Health Club Manager / Laundry Manager

Indirect Rooms Division Employees

Annual Operating Profit/Payroll Budget –

• Department Budget and Headcounts.

Key Metrics –

• Departments Budget

• Employee Satisfaction Survey

Decision Making Responsibilities (Decision Rights) –

• Department Budget

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Good writing skills

• Proficient in the use of Microsoft Office

• Problem solving, reasoning, motivating, organizational and training abilities

• A high energy level and a passion for achieving results

• Strong Leadership skills in managing teams to drive for results

• Ability to manage complex relationships

• A passion for delivering superior results

Qualifications –

• Bachelor’s degree in Hotel Administration, Business Administration or equivalent

Experience –

• 4 years of guest service / hotel experience with two years in a management capacity, or an equivalent combination of education and experience.

• Type and level of experience required may vary slightly based on size and complexity of operation

KEY RELATIONSHIPS

Key Internal Relationships –

• Hotel Executive Committee Members and Corporate Employees

Key External Relationships –

• Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.