Front office Manager

• The front office manager provides guest service as well as supervision, direction, leadership, planning, coaching, coordinating, serving, training and participating in all areas under supervision of the front office department in accordance with the objectives, performance and quality standards established by management and company.
• Involves on budgeting and forecasting in regards of front office department as well as cost saving campaign.
• Maintain good communication within the department and amongst the other department.
• Ensure that training is carried out and monitor results.
• Ensure that all employees have a complete understanding of and adhere to the hotel's employee rules and regulations.
• Ensure good discipline and behavior of all employees in the department.
• Supervise the employee to ensure the smooth and efficient operation of the department.
• Ensure that all employees have a complete understanding and adhere to the hotel's policy relating to fire, hygiene, health and safety.
• Meet all VIPs arrival/departure and special attention guest when requested.
• Ensure maximizing hotel revenue in relevant area, ensure of rooms at highest possible rates daily.
• Ensures that the established quality standard and a high level of work performance are maintained.
• To prepare performance appraisals periodically for each employee in front office.
• Ensure all guests experiencing a problem receive an appropriate response, any promised compensation is delivered and all guests receive appropriate follow up in a timely and professional manner.
• Oversee effective day-to-day running of front office department in achieving the goals.
• Ensure that all issues relating to guest satisfaction are dealt with and followed up on a timely and professionally manner.
• Conduct regular employee training, monthly meeting, and monitor training tracking system for all employees to ensure their effectiveness and productivity.
• Develop departmental training and activities in order to continuously improve employee skill and knowledge.
• Develop and maintain standards and procedural manuals both LSOP and best current practice in relating to front office operation. (The developing LSOP is to be approved by supervisor before implementation).
• Regular inspections of all sections to ensure that the quality standards are maintained and in good working condition.
• Ensure the staffing levels in line with hotel occupancy and productivity.
• Provide coaching and counseling, support and guidance to the employees as required.
• Ensure employees are up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets/promotions, spa, fitness center and other services and facilities.
• Conduct regular room and floor inspections to ensure quality standards, complete necessary engineering job order or housekeeping cleaning requests and monitor the results.

2. At least 3 year experience in front office manager position of international hotels

3. Strong result oriented, people management, and leadership skills

4. Strong in inter-personality skill and outgoing, friendly

5. Strong in English communication skill, and computer literate

6. Strong in analytical, problem solving skills, and execution of work