Reservation Manager

To assist the VP Revenue & Distribution in maximizing room revenues by keeping the Reservations team motivated and focused on yield.

Manage staff in all aspects including training, monitoring, and performance management within Human Resources guidelines.

Be completely knowledgeable with the room types, rate categories, special rates and promotions, VIP and guest types for all reservations. Maintain a good knowledge of guest room and suite layouts. Be completely familiar with the policies surrounding the procedures of making reservations. Ensure that the Reservations Agents are entering all reservations into the PMS computer with complete and accurate information.

Sell hotel rooms and services with a concern for both profit and guest satisfaction. Ensure all reservation calls are handled professionally ensuring that average rate and REVPAR targets are being reached. Ensure that bed types and preferences are noted on the guest’s file. Monitor Reservations Agents to ensure professionalism with regards to handling of all calls and maximizing revenues. Spot-check reservation entries

Give accurate confirmation and/or cancellation numbers to all callers placing and/or canceling reservations. Mail, fax, and/or e-mail confirmations and other correspondence when requested by the caller. Ensure that items not included in the room rates (i.e. taxes, parking, etc) and any special conditions are fully and clearly explained to the caller.

Ensure Market segmentation is adhered to

Monitor competitors availability and pricing on a daily basis

Ensure Weekly Competitor Test calls are conducted and feedback findings to maintain competitive edge

Analysis of Booking Patterns and Market Trends

Assist in updating the hotel Sales and Marketing Plan

Assist VP Revenue & Distribution with Data Analysis.

Ensure that VP Revenue & Distribution is fully informed of all issues relating to Reservations and Revenue Management.

Maintain a close working relationship with the Front Office, Revenue Management, and Sales departments. Ensure group bookings are updated in the PMS computer with full and correct information. Assist in monitoring rooming list deadlines and ensure that rooming lists are entered accurately with billing information set up correctly.

Maintain an effective flow of communication within and from the Reservations Office to all other departments.

Oversee the accurate filing of all reports, group bookings, reservation correspondence, etc. on a daily basis.

Oversee par stocks for office supplies. Re-order supplies on an as-needed basis in order to achieve effective inventory and cost controls.

Communicate and implement conversion targets set by Revenue Manager.

Assist the sales team with performance analysis of the hotel’s top producing accounts

Endeavor continuously to maximize hotel occupancy and REVPAR targets. Ensure that top clients are protected when the hotel is reaching a sold-out position.

May be assigned other tasks or responsibilities as required or directed by Revenue Manager or Executive Committee.

• Monthly salary & annual bonus

• 16 days annual leave, 10 public Holidays

• Working Hours: 8hours/day; 5,5days/week.

• Training courses with great career development opportunities

• Annual staff party and team building days

• Accommodation in hotel

- Good knowledge in hospitality

- Strong supervision skills and team work

- Good English skills

- Candidate can apply on hoteljob.vn