SENIOR FRONT OFFICE SUPERVISOR
- Hạn nộp: 18/05/2020
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Thành Phố Hội An - Quảng Nam
Làm theo ca
Tiền sảnh
Trưởng ca/ Giám sát
13/05/2020 16:35
Mô tả công việc
• Supervise the employees to endure a smooth and efficient running of operation in the department.
• Meet VIPs arrival/departure and special attention guest when requested.
• Control all key cards equipment and master keys that are used for the guestrooms
• Ensure the maximization of hotel revenue in relevant areas and rooms at the highest possible rate daily.
• Ensure that the established quality standard and a high level of work performance are maintained.
• Ensure that all guests experiencing a problem receive an appropriate response, any promised compensation is delivered and all guests receive appropriate follow up in a timely and professional manner.
• Ensure the employees grooming and appearance are according to the hotel and department required.
• Conduct regular room inspections to ensure quality standards, complete necessary engineering job order or housekeeping cleaning requests and monitor the results
• Assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development.
• Maintain excellent communication within the department and amongst the other departments.
• Ensure that training is carried out and monitor results.
• Supervise the employees to endure a smooth and efficient running of operation in the department.
• Meet VIPs arrival/departure and special attention guest when requested.
• Control all key cards equipment and master keys that are used for the guestrooms.
• Spot check cash floats and related documents to ensure amount is correct as issued by the accounting department.
• Ensure the maximization of hotel revenue in relevant areas and rooms at the highest possible rate daily.
• Ensure that the established quality standard and a high level of work performance are maintained.
• Ensure that all guests experiencing a problem receive an appropriate response, any promised compensation is delivered and all guests receive appropriate follow up in a timely and professional manner.
• Oversee effective day-to-day running of front office department in achieving the goals.
• Conduct regular employee training, monthly meeting, and monitor training tracking system of all employees to ensure their effectiveness and productivity.
• Attend front office and other related meetings within and outside the hotel to ensure updated information and built connections among the discipline.
• Ensure the staffing levels in line with hotel occupancy and productivity.
• Ensure employees are up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets/promotions, spa, fitness center and other services and facilities.
• Set up and provide a proper provision for all stationery and supplies.
Quyền lợi được hưởng
Yêu cầu công việc
- At least three-year working experience in professional hospitality properties with two-year working as a senior of the department
- Certificated within Hospitality or English subject and administrative managerial skills.
- Fluent make documentation by using Microsoft Office and hotel operation management software.
- Advanced communication skills.
- Fluent in English
- Pre-opening experience is a plus
Yêu cầu hồ sơ
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô: 100 - 499
- Cồn Hến (turn left at 200 Nguyen Tri Phuong St.), Cẩm Nam, Hội An, Quảng Nam, Vietnam
Hoi An Memories Resort & Spa is located in the area of Cam Nam on an island in the Thu Bon and is right at the heart of UNESCO- Word Heritage Site-Hoi An. The picturesque resort offers an exceptional experience through professional services and luxury products. Ideal for couplers, honeymooners, solo travels or families, the art of relaxation is available to all.
Thông tin liên hệ
- Phòng nhân sự