FO SUPERVISOR

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Thành Phố Hội An - Quảng Nam

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch

Ngành nghề
Tiền sảnh

Vị trí
Trưởng ca/ Giám sát

Cập nhật
13/05/2020 16:35

• Ensure outstanding guest care with friendly, cheerful and courteous demeanour at all times.

• Courteously and accurately answer inquiries from potential guests and accept hotel reservations.

• Respond to telephone, email, and in-person inquiries regarding reservation, hotel information and guest concerns.

• Use suggestive selling techniques to sell room nights, increase occupancy and revenue.

• Train, direct the work of, resolve issues/problems and coach and counsel Front office team members to ensure a quality operation.

• Allocate rooms to expected arrivals after checking guests’ references and special requests.

• Resolve guest issues, complains, problems in a quick, efficient to maintain high level of service satisfaction a quality service .

• Schedule, delegate tasks to Front Officers and supervise daily operation.

• Coordinate with Reservation and Sales & Marketing in following up reservation forecast and special requests, if any.

Benefits will be applied in accordance with company policy.

At least three-year working experience in Front Office department with one year work in senior position.
Knowledge of Comanche/Opera/ Fidelio or other PMS and in Microsoft office program are required
Positive attitude and excellent communication skills in native and foreign language (English and/or others).
Fluent in English
Pre-opening experience is a plus

CV/ Resumé for application must be in English and title should be shown as < Position_Name of Applicants>

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

Môi trường làm việc5/10

Chế độ đãi ngộ5/10

Địa điểm làm việc5/10

Đánh giá ẩn danh

Môi trường làm việc

Chế độ đãi ngộ

Địa điểm làm việc

Sắp xếp đánh giá:

Quy mô: 100 - 499
Cồn Hến (turn left at 200 Nguyen Tri Phuong St.), Cẩm Nam, Hội An, Quảng Nam, Vietnam
Hoi An Memories Resort & Spa is located in the area of Cam Nam on an island in the Thu Bon and is right at the heart of UNESCO- Word Heritage Site-Hoi An. The picturesque resort offers an exceptional experience through professional services and luxury products. Ideal for couplers, honeymooners, solo travels or families, the art of relaxation is available to all.