Executive Housekeeper - Trưởng Bộ phận Buồng Phòng

Business Performance

• Prepare periodical department budget & forecast, manage all operational costs within budgets

• Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable

• Prepare and analyze monthly P&L and month-end reports, identify deviation from business plan goals

• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department.

Operation

• Compile and update Standard Operating Procedures for all areas of responsibility periodically

• Ensure that all auditing and reporting standards are conveyed to staff and adhered to

• Ensure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely manner

• Conduct quality control inspections of all areas of the hotel and share results with the team

• Work with Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning

• Conduct monthly Staff Meetings and daily briefings with Operational Managers

• Manage all outside contractors relating to his/her department ensuring that they follow all hotel policies

• Oversee operations of Laundry and Linen, Flower and Decoration, and Butler Service

Team Management

• Interview, select and recruit Housekeeping employees

• Identify and develop team members with potential

• Conduct performance review with the team

• Constantly monitor team members’ appearance, attitude and degree of professionalism

• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service

• Prepare payroll and gratuity reports

• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

• Manage organization and cleanliness of departmental areas by conducting weekly walk through

• Perform other duties assigned by the Management

Benefits

• Competitive salary & service charge

• 12 annual leaves per year, 01 leave for your birthday

• Working 9,5 hours per day, 5 days per week

• Social insurance, medical insurance, unemployment insurance

• 24/7 health care and accident insurance during the term of labour contract

• Annual staff outing

• Accor Training & Career Development

• Ability to spot and resolve problems efficiently

• Mastery in delegating multiple tasks

• Communication and leadership skills

• Ability to manage personnel and meet financial targets

• Guest-oriented and service-minded

• Working experience as a Executive Housekeeping or similar role

• Must have basic English skills

• Customer service attitude

• High school or equivalent education