Front Office Manager

- To manage, plan, organize, control and manage the smooth and efficient running of the Front Office Department and all related Guest services.

- Achieving maximum room sales, total guest satisfaction and must adhere to all the company policy and procedures

- Select, hire and train employees to meet the hotel required standards of service and hospitality.

- Maintaining an annual leave roster for high& low occupancy periods.

- Do a daily inspection and control to all Front Office sections, ensure that Front Office employees perform their daily duties according to required standards.

-  Ensure that the business objectives are met i.e. room sales, guest satisfaction…

- Monitor and control guest’s credit status to ensure that payment is collectable and received on time.

-  Perform a regular follow up for pending payments to ensure that they are collected.

- To assist and contribute on the Room Occupancy and Average Rate Forecast.

-To assist the Sales Team on business leads and hotel trends.

• Monitor all daily reports accuracy and timely submission, provide necessary input to determine room rate, business segmentation and structure.

- Maintain a close and supportive relationship with all other departments.

-To prepare the departmental budget and effectively control all department costs as per the budget.

- Respond to customer inquiries or complaints.

- Exceed guest expectations

-  Maintain client databases.

- Send the report weekly/monthly/yearly to GM

- Performing other duties that may be assigned by GM.

- Performance bonus (yearly)

- Social insurance, health insurance, unemployment insurance

- Participate in our annual team building activities

- A great chance to work in a dynamic and professional working environment with the best promotion opportunities

• Qualifications – Bachelor’s Degree or Diploma in Business Administration, Hotel Management or equivalent.

• Minimum of 2 years experience in the same or similar position in a 4/5 star hotel.

• Good command of the English language is essential, both written and verbal skills.

• Strong leadership, interpersonal, organizational, communication skills and solving problem.

• Able to work morning, evening, weekend, holiday, and overnight shifts.

-Curriculum Vitae

- Family register, ID and health certificate

- Certificate of qualification