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Order Taker - F&B

  • Hạn nộp: 15/03/2021
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
3
Nơi làm việc
Kiên Giang
Giờ làm việc
Làm theo ca
Ngành nghề
Ẩm thực
Vị trí
Nhân viên
Cập nhật
02/03/2021 16:29

Mô tả công việc

Job Summary –
  • To ensure guests are provided with professional and courteous services according to New World standard
Essential Duties and Responsibilities – (Key Activities)
  • Customer Service
  • Ensures the delivery of brand promise and provides exceptional guest service at all times.
  • Provides excellent service to internal customers in other departments as appropriate.
  • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  • Maintains positive guest and colleague interactions with good working relationships.
  • Establishes a rapport with guests maintaining good customer relationships.
  • Ensures Food and Beverage Division meets the Hotel’s targets in the areas of Guest Satisfaction Survey and Customer Audits.
Operational
  • Ensures that minimum brand standards have been implemented.
  • Embraces all Touches of New World and the Food and Beverage Top 20.
  • Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
  • Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
  • Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
  • Takes orders from guests and repeats the orders before ending the telephone conversation.
  • Ensures all orders are properly taken as requested
  • Delivers order to guests’ room in a prompt and timely manner.
  • Strictly adheres to the hotel policies and procedures especially entering guest rooms.
  • Ensures no entry to any guest room with ‘D&D” sign.
  • Collects cutlery from guest room or corridor as soon as being informed.
  • Presents bill and collects payment upon delivering the food.
  • Verifies cash received ensuring only genuine money been collected.
  • Verifies all credit cards presented by guest before to validity of the card.
  • Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
  • Personnel
  • Supports the implementation of The People Brand, demonstrating and reinforcing New World Values and Culture Characteristics.

Quyền lợi được hưởng

  • Attractive, competitive salary
  • Accommodation/Meals: Sun Home with full amenities according to 3-star hotel standards; 3 meals/day
  • Transportation for receiving work/home leaves with regard to level of employees and distance from home to resort
  • The benefits only at Sun Group: Suncare Insurance, entertainment mode for yourself and your family in the Sun Group’s entertainment system in country (Hon Thom/ Ba Na/ Fansipan cable car/ Sun World Da Nang Wonder...)
  • Holiday/ New Year bonus. 13th month salary
  • Training & Development

Yêu cầu công việc

Experience –

  • 1 years housekeeping experience preferably in a hotel of similar size and complexity
  • Type and level of experience required may vary slightly based on size and complexity of operation
Required Skills –
  • Communication skills, Ability to interact with customers, employees and third parties
  • Good English speaking, reading and writing
  • Proficient in the use of Microsoft Office
Qualifications –
  • High school or Diploma in Hotel Administration, Hotel Management, equivalent

Yêu cầu hồ sơ

CV and related degrees ( Submit via Hoteljob or Email: Tin đã hết hạn)

CV và các bằng cấp liên quan (gửi qua Hoteljob hoặc qua email: Tin đã hết hạn)

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Sắp xếp đánh giá:

  • Quy mô:
  • KDLST Bãi Khem, Khu phố 6, TT An Thới, Phú Quốc
  • https://phuquoc.newworldhotels.com/
  • New World Phu Quoc Resort is situated on the southwestern tip of Phu Quoc facing acclaimed Kem Beach. Guests can select from 375 villas in seven configurations starting from 124 square metres in size to the grand 414-square-metre Presidential Villa. Every thatched-roof villa includes a private swimming pool. The resort’s private stretch of Kem Beach is a magnet for water sports, beach lounging and magnificent sunsets, but the meandering pathways through the resort’s landscaped gardens also lead guests to a myriad of additional recreational options, including an outdoor swimming pool, fitness centre and studio, a 16-treatment-room spa and kids’ club for little vacationers. Restaurants and bars satisfy holiday indulgence with an all-day café, specialty restaurant, pool bar and beachside restaurant offering lush tropical ambience and views to accompany island, regional and international cuisines.

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