1140
400
22886
1
Night Manager
- Hạn nộp: 28/04/2020
- Mức lương: 8 - 12 triệu
Thông tin cơ bản
Số lượng
1
1
Nơi làm việc
Thành Phố Đà Lạt - Lâm Đồng
Thành Phố Đà Lạt - Lâm Đồng
Giờ làm việc
Ca đêm
Ca đêm
Ngành nghề
Tiền sảnh
Tiền sảnh
Vị trí
N/A
N/A
Cập nhật
12/10/2020 08:09
12/10/2020 08:09
Mô tả công việc
- Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
- Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
- Conduct Briefing for all staff during Night Shift.
- Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
- Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
- Maintain a professional and high quality service oriented environment at all times.
- Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
- Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
- Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy.
- Occasionally Assist guests with their luggage, be a point of contact for our guests, valet park guests cars and other responsibilities to ensure all requirements are met during our guests stay.
- Must actively participate in the decision making process on guest relocation for nights when over capacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start.
- Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counselings and evaluations and delivering recognition and also reward.
- Ensure the accurate completion of the daily night audit in a timely fashion.
- Must be able to perform the full night audit if needed.
- Oversee preparation of daily summary reports.
- Assist the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing.
- Should Show Initiative, Problem Solving, Staff Training, Team Leading.
- Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
- Be aware and able to enforce all fire-life-safety procedures.
- Remain current in all updates with regards to new procedures and training.
- Report any suspicious persons, activities and/or hazardous conditions to the Security department and/or the Front Office Manager.
Quyền lợi được hưởng
- Salary
- Incentive
- Monthly Bonus
- KPIs Bonus
Yêu cầu công việc
- More than 2 years of experience as a Front Office Supervisor at 4* Hotel
- Fluent English, knowing other languages is advantage
- Speech language, the ability to handle situations well
- Staff management skills
- Ability to administer, plan and organize work
- Graduated from related subjects
Yêu cầu hồ sơ
- Job application
- ID card
- Curriculum vitae
- Household
- Related certificate qualifications
Tải lên từ máy tính
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô:
- 94 Đường Bùi Thị Xuân, Phường 2, Thành phố Đà Lạt, Lâm Đồng, Vietnam
- https://golfvalleyhotel.com.vn
Located in the heart of Dalat City, Golf Valley Hotel is creating its own unique features that you can not miss. With modern design in a unique folding style, an interior space is harmonized by the colors of the land features. Golf Valley offers 164 luxurious guest rooms, with high-end furnishings and balconies overlooking the large private golf course.
Thông tin liên hệ
- Recruitment Department - Recruitment & Training