Executive Assistant Manager i/c Food & Beverage
- Hạn nộp: 30/04/2020
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Thành Phố Qui Nhơn - Bình Định
Khác
Khách sạn/ Khu căn hộ
Ẩm thực
Trợ lý, thư ký
22/06/2020 15:31
Mô tả công việc
• Ensuring that all guests feel valued and receive the very best service each and every time they visit
• Reviewing and refreshing the menu on a regular basis to offer guests innovative and performance boosting options throughout the day
• Lead by example in delivering a warm, professional and welcoming service style which exceeds guest expectations
• Maintain product and service quality standards and drive continuous improvement through regular feedback and evaluation processes
• Bring to life The Pullman resort and food and beverage experience and guidelines, reflecting the brand’s DNA while meeting the needs of our guests
• To ensure that restaurants and public areas are guest ready at all times
• To ensure that all staff grooming and uniform standards are immaculate at all times
• Respond positively, politely, and efficiently to all guest requests and handle their complaints professionally
• Understand and drive guest satisfaction through feedback from Voice of the Guest and online platform Trust You to achieve NPS & RPS targets
• Support the teams to meet KPIs (Le Club, Audits, Fundraising, Guest satisfaction etc.)
• Record all Loyalty guests, VIPs, and guests with special needs and wants and advise relevant departments
MAKING IT SEAMLESS - Operational, commercial and sales:
• Manage the day-to-day operations of the food & beverage outlets aligned to Pullman standards, ethos and vision to exceed guest expectations
• Work to budgets, plan and forecast future sales and revenue opportunities
• Engage, inspire and effectively manage a team of Heartists and their training needs
• Ensure all food & beverage areas of the hotel are consistently maintained and meet standards of attractiveness, comfort, cleanliness and safety
• Ensure the safety and wellbeing of employees and guests
• Assist in the maintenance of sound emergency and security procedures
• Ensure adherence to the relevant legislation to fire, hygiene, employment and licensing
• Respect and contribute to the hotel’s commitment to the “Environment Charter” (saving energy, recycling, sorting waste etc.) and safety guidelines
• Monitor the RPS (online reputation performance score) and LQA (leading quality assurance audits) - key brand KPIs and implement related actions for improvement
• Ensure brand essentials and Le Club standards are met
You may be asked to perform other duties as assigned by your manager.
WHO YOU WILL BE
PERSONABLE, CREATIVE AND CONFIDENT
You are passionate about foods, wines and customer service, and seek out the latest insights into the food and beverage trends. People see you as extremely professional, personable and a natural leader who thrives on working in a fast-paced environment. You lead by example and always motivate your team to deliver exceptional customer service even under pressure. You will have a strong entrepreneurial spirit and dare to take risks to drive improvement and change. You will have high energy levels, a strategic outlook and a confident management style that inspires and brings out the best in your fellow Heartists.
Quyền lợi được hưởng
Yêu cầu công việc
• Minimum of 3 years of experience in Food and Beverage Manager roles
• Proven management experience
• Excellent guest service skills with a background of exceeding and maintaining the guests’ expectations
• A passion for food and beverage and providing unparalleled levels of service
• Fluent in English and the national language of the hotel and ideally also the language of the main guest segment
• Experience in working at pre-opening is an advantage
• Educated to Collge or higher at related major
Yêu cầu hồ sơ
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô:
- 28 Đường Nguyễn Huệ, Thành phố Qui Nhơn, Binh Dinh Province, Vietnam
Pullman Quy Nhon is scheduled to open on Quarter 2 - 2020, Pullman Quy Nhon is an up-scale urban resort located in Quy Nhon City in the Binh Dinh Province with stunning views onto the white-sand beaches in front of Quy Nhon and a very central location convenient for business and leisure with many attractions and city facilities available in not to far distance. With 356 well-appointed spacious guest rooms and serviced apartments, plus an array of facilities, an All Day Dining Restaurant on the 41nd floor with an attached Sky Terrace, a Mad Cow Wine & Grill and Sky Bar Deck on the 42nd floor with the best views in the city and province, bars for entertainment and business. Also a luxury spa and extensive conference and banqueting facilities, the hotel provides the perfect business or leisure getaway on Vietnam's stunning coast.
Thông tin liên hệ
- Nhân sự