Guest Experience Manager- Guest Relation Manager
- Hạn nộp: 31/07/2020
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Thành Phố Qui Nhơn - Bình Định
Khác
Khách sạn/ Khu căn hộ
Quản lý, điều hành
23/07/2020 18:06
Mô tả công việc
• Provide upscale guest service experiences for clients throughout their stay
• Ensure clients are properly greeted upon their arrival
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
• Coordinate luggage collection and storage
• Oversee check-in and check-out procedures, including reservations and financial transactions
• Promptly address guests’ requests, like in-room dining
• Actively listen to and resolve complaints
• Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
• Inform clients of our hotel services, including breakfast and dining options
• Promote all hotel amenities, conveniences and programs offered
• Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
• Appraise team’s performance and produce regular reports
• Liaise with Housekeeping to provide an overall comfortable guest experience
• Examine daily duties, assign tasks and check on progress
• Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
• Recommend local tourist spots, including places to dine, shop and sight-see
• Establish friendly relationships with regular hotel clients
Quyền lợi được hưởng
Yêu cầu công việc
Bằng cấp chuyên ngành khách sạn.
• Significant experience in a customer-service position.
Kinh nghiệm làm việc chính tại vị trí về dịch vụ khách hàng.
• Experience in team management.
Kinh nghiệm về quản lý bộ phận.
• Fluent in writing and communication in English.
Kỹ năng viết và giao tiếp bằng tiếng Anh thành thạo.
• Leadership and well organized.
Kỹ năng quản lý và tổ chức tốt.
• Extremely guest oriented and service minded.
Kỹ năng chăm sóc khách hàng.
• Experience in team management.
Kinh nghiệm quản lý .
• IT skills: good in Microsoft office.
Kỹ năng IT: sử dụng Microsoft Office tốt.(Access, Excel, Power Point, Word, Micros, Opéra)
Yêu cầu hồ sơ
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô:
- 28 Đường Nguyễn Huệ, Thành phố Qui Nhơn, Binh Dinh Province, Vietnam
Pullman Quy Nhon is scheduled to open on Quarter 2 - 2020, Pullman Quy Nhon is an up-scale urban resort located in Quy Nhon City in the Binh Dinh Province with stunning views onto the white-sand beaches in front of Quy Nhon and a very central location convenient for business and leisure with many attractions and city facilities available in not to far distance. With 356 well-appointed spacious guest rooms and serviced apartments, plus an array of facilities, an All Day Dining Restaurant on the 41nd floor with an attached Sky Terrace, a Mad Cow Wine & Grill and Sky Bar Deck on the 42nd floor with the best views in the city and province, bars for entertainment and business. Also a luxury spa and extensive conference and banqueting facilities, the hotel provides the perfect business or leisure getaway on Vietnam's stunning coast.
Thông tin liên hệ
- Nhân sự