Learning & Development Coordinator

- Analyses training needs in the hotel and prioritises such needs for the Director of Talent & Culture to review.

- Develops annual hotel training plans and prepare monthly reports to Director of Talent & Culture

- Develops and maintains hotel’s training library and co-ordinate acquisitions.

- Consults with the Director of Talent & Culture for the co-ordination of training courses.

- Conducts employee orientation to the Company and Hotel. Ensures that all employees receive appropriate orientation, a copy of their job description, a handbook and local guide and information on T&C services.

- Oversees on the job training of new and existing employees.

- Oversees re-training of employees.

- To ensure the maintenance of training aids, order training materials and stationery as required for the training office and training course.

- Co-ordinates training with nominated suppliers for courses such as food hygiene and HACCP. Arranging delegates, training room, equipment, invoicing etc.

- Assists in the development of the hotel’s training budget.

- Assists in the selection and training of Management and Departmental trainees, interns and work experience placements.

- Establishes and maintains employee, supervisory and management records of training in the Training database.

- Review training policies, procedures and practices, recommend improvements to management.

- Participates in developing and implementing programs to ensure employee security and safety.

- Monitors present and future trends, practices and systems in the training field and makes recommendations relating thereto.

- Establishes and maintains effective employee relations.

- Co-ordinates functions and activities with other department heads and departmental trainers.

- Ensures all delegates receive a pre-course brief and post course evaluation.

- Ensures the training notice board is kept up to date with current calendar and relevant training information

Previous leadership experience in a related field required

- Computer literate in Microsoft Window applications required

- University/College degree in a related discipline preferred

- Previous Hotel experience preferred

- Excellent interpersonal, communication and organizational skills

- Strong interpersonal and problem solving abilities

- Highly responsible & reliable

- Ability to work cohesively as part of a team

- Ability to focus attention on guest needs, remaining calm and courteous at all times

- Previous leadership experience in a related field required- Graduated from College/University in Sales & Marketing, Hotel Management, Business administration or related field preferred.

- At least 2-3 years of relevant experiences or an equivalent combination of education and work-related experiences, preferably experience in international 4-5 star hotel/resort.

- Fluent English

- TARS; Opéra; MS Office