Front Desk Supervisor

Hạn nộp: 01/09/2020
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
2

Nơi làm việc
Thành Phố Qui Nhơn - Bình Định

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch

Ngành nghề
Tiền sảnh

Vị trí
Nhân viên

Cập nhật
22/06/2020 15:32

Mô tả công việc

• Be present and visible at the reception and contribute to guests' sense of well being and loyalty, by establishing a warm and personalised interaction.

• Give priority to guest relations, while taking care to respect administrative procedures

• Anticipate guests' needs and take them into consideration. Handle guests' requests for information and provides answers; puts them in contact with the appropriate people.

• Handle any customer objections, comments or complaints; provide a response as soon as possible while the guest is still at the hotel.

• Collect and input information on guests, to improve future visits to the hotel.

• Assure the interface between all hotel departments and service-providers if necessary.

• Help train and develop other members in the team.

• Apply a flexible approach and use own initiative whilst working in a proactive manner

• Is responsible for the smooth running of the shift whilst ensuring that service standards are consistently exceeded.

• Ensure that the team comply with the standard of procedures of the hotel and department.

• Motivate and drive the team to exceed departmental targets.

Quyền lợi được hưởng

Discuss during the interview

Yêu cầu công việc

• Diploma in Tourism / Hospitality Management

• Minimum 2 years of relevant experience in a similar capacity

• Excellent reading, writing and oral proficiency in English language

• Ability to speak other languages and basic understanding of local languages will be an advantage

• Good working knowledge of MS Excel, Word, & PowerPoint, Opéra

Yêu cầu hồ sơ

Does this sound like you? Apply now and help make Pullman Hotels & Resorts an exciting and innovative place to be. Please send CV to email: Tin đã hết hạn

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5.0

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5 ĐÁNH GIÁ

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Pullman Quy Nhon

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Quy mô:
28 Đường Nguyễn Huệ, Thành phố Qui Nhơn, Binh Dinh Province, Vietnam
Pullman Quy Nhon is scheduled to open on Quarter 2 - 2020, Pullman Quy Nhon is an up-scale urban resort located in Quy Nhon City in the Binh Dinh Province with stunning views onto the white-sand beaches in front of Quy Nhon and a very central location convenient for business and leisure with many attractions and city facilities available in not to far distance. With 356 well-appointed spacious guest rooms and serviced apartments, plus an array of facilities, an All Day Dining Restaurant on the 41nd floor with an attached Sky Terrace, a Mad Cow Wine & Grill and Sky Bar Deck on the 42nd floor with the best views in the city and province, bars for entertainment and business. Also a luxury spa and extensive conference and banqueting facilities, the hotel provides the perfect business or leisure getaway on Vietnam's stunning coast.