Guest Relations Supervisor

Ensuring the smooth daily operation, while maintaining high levels of guest service

Handling of guest comments and complaints ensuring guests needs are met

Establishing and maintaining a good working relationship between the hotel and affiliated agencies and their representatives

Participating in communication meetings within the department, the hotel, and the company

Adhering to the code of business conduct

Being responsible for a personal cash float

Ensuring inter-departmental communication and cooperation in the interest of better guest satisfaction

Maintaining a safe and hazard free working environment

Working shifts as business levels dictate

Performing general computer maintenance

Training on the latest software and equipment

Oversee training and performance management of 4-8 colleagues

Responsible for seeking feedback from all departments in the hotel

Duty Manager shifts and responsibilities as assigned

Shift work, which requires 24- Hour Guest Service Supervisor coverage.

Practising room yield management, to ensure maximum profitability of overall operations

Monitoring inventory, room types, and categories

Ensure that the operational budget is adhered to and all costs are controlled

Ensuring the safety and well being of our guests and co-workers by having a working knowledge of crisis and emergency procedures

Maintain a safe and hazard free work environment

Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the hotel health and safety program

Adhere to all environmental policies and programs as required

Other reasonable duties as assigned

• Minimum 2 years of relevant experience in a similar capacity

• Excellent reading, writing and oral proficiency in English language

• Ability to speak other languages and basic understanding of local languages will be an advantage

• Good working knowledge of MS Excel, Word, & PowerPoint