SPA Senior Therapist (Supervisor)

Provide administrative support to spa departments as needed.

Ensure smooth operation of reception, hosting and reservations.

Supervision of reception (hiring, procedures, accounting).

Provide spa tours, when needed.

To attend promotional functions as appropriate.

Handle special assignments.

Co-ordinate sales activities when needed.

Maintain accurate records as required.

Work with the Spa Director in the formulation of plans for projects and other areas.

Assist in the administration and implementation of Staff training in aspects of the Spa’s operations, i.e. business telephone usage, guest relations, retail sales, spa services (massage, facial, etc.).

Assist in the supervision of all spa departments:

Salon

Sales and marketing

Facility operations

Maintain inventory and stocking of all reception materials.

Act as a liaison between spa and internal and external contacts.

ADMINISTRATIVE DUTIES

Effective scheduling of the reception.

Monitor and effectively control reception payroll.

Adherence to Standard Operating Procedures Manual.

Maintain inventory of supplies for the administration of the spa facility.

Maintain accurate records as required by provincial regulations.

Conduct selection interviews for new hires as and when required.

Conduct weekly/monthly reception departmental communication meeting and to represent facility operations in weekly spa departmental meetings.

• At least 1-2 years experiences in the role

• Management skills

• Guest oriented, service minded and attention to quality

• Dynamic

• Good presentation

• Thorough and organised approach

• Product knowledge and up selling

Safety oriented First Aid.

CPR ‑ Basic Rescuer.