Director of Rooms
- Hạn nộp: 28/02/2020
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Quận 3 - TP HCM
Khác
Khách sạn/ Khu căn hộ
Quản lý, điều hành
04/12/2023 17:20
Mô tả công việc
• Have an excellent eye for details to maintain all public areas set up and maintenance to the highest standard.
• Ensure that MGallery Brand Standards are implemented and followed.
• Ensure that SOPs are in place and followed, and to ensure that SOPs are in line with Brand Standards.
• Liaise closely on a daily basis with all supporting departments of Rooms Division such as Engineering, Reservations, Sales and Finance in order to ensure effective communication and collaboration with all parties concerned.
• Ensure guest comments are followed up and acted upon without delay.
• Be responsible for the follow up of the guest satisfaction survey and to run a weekly meeting with all the operation department to implement corrective actions.
• Assist in the preparation of budgets.
• Maximize revenue and occupancy to the best of his / her ability and suggest ways to make improvements, through training, control and management of room inventory.
• Carry out regular training in order to ensure the highest levels of performance are maintained at all times.
• Ensure all cash transactions handled by the Front Office personnel and by the Spa personnel are done according to the guidelines set by Director of Finance.
• Ensure that cost control measures and guest supplies tracking systems are in place and especially in the Housekeeping department.
• Ensure that monthly inventories of Operating Supplies & Equipment are done in Housekeeping and Spa and to implement corrective actions.
• Ensure all section heads observe the Hotel policies and procedures, as well as supervising their respective personnel.
• Ensure that all the staff adhere to all policies and procedures established by the Hotel management.
• Handle guests’ complaints, when necessary, concerning services of all areas of operation and followed up and corrective action is taken as soon as possible.
• Ensure effective communication and coordination within the Front Office, Concierge, Housekeeping and Spa.
• Be thoroughly conversant with the Front Office, Concierge, Housekeeping and Spa Operations.
• Assist HR in the selection of staff, training and appraisals of all employees in the Front Office, Concierge, Housekeeping and Spa.
• Check and ensure that all rooms / suites assigned for VIPs are in good order and respective amenities are placed in prior to their arrival.
• Welcome and escort arriving VIPs and bid farewell upon their departure.
• Ensure all records and reports in each Front Office, Concierge, Housekeeping and Spa section’s “Log Book” are promptly and efficiently recorded and followed up.
• Work closely with Duty Manager & Security Department in handling and resolving incidents affecting in–house guests.
• Have good knowledge and understanding of all emergency procedures and hotel policies.
• Maintain good interpersonal relationship between hotel management and guests.
• Assist the Training Manager in planning, organizing and conduct training for all the Front Office, Concierge, Housekeeping and Spa staff.
• Ensure sufficient staff is on duty according to the hotel occupancy and approved staff manning. And to arrange for replacement for staff on medical leave or any other leave.
• Ensure that room occupancy forecast is not overbooked by the Reservation’s staff and to maximize room revenue.
• Conduct all the morning/afternoon briefing with the Front Office, Concierge, Housekeeping and Spa team, linked with night shift.
• Follow the daily guest book comments (VOG) and share with the team. Ensure that an action plan is prepared if needed.
• Review Front Office, Concierge, Housekeeping and Spa monthly reports, comment on key performance indicators.
• Effectively supervise all guest arrivals and departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
Quyền lợi được hưởng
Benefits:
- 2 days off per week, 12 annual leaves per year, days off for marriage, funeral,...according to Vietnam labor code.
- Competitive salary
- Full Social insurance contribution according to Vietnam labor code.
- Great environment for experience gaining and career development
- Meal, uniform, motorbike parking will be provided by Hotel
- Other benefits and activities from hotel Trade Union
- ...
Yêu cầu công việc
Requirements:
- Excellent in Verbal and Written skills in both English and Vietnamese.
- Expert in problem resolution skills, budget, manpower and expenses Management.
- At least 2 years experience at the same position.
Yêu cầu hồ sơ
Email: Tin đã hết hạn
Contact to:(+84) 28 39 898 888 – HR Department
Contact person: Ms. Phuong
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô:
- 76 - 78 Đường Nguyễn Thị Minh Khai, District 3, Thành phố Hồ Chí Minh, Vietnam
- http://www.hoteldesartssaigon.com/
Embark on a journey back in time to Vietnam in 1930s with Hôtel des Arts boutique lifestyle hotel in Saigon. Combining the classical charm of French Indochina with a sense of timeless chic that only the MGallery Collection can provide, the hotel is as much an art museum as it is a 5 star hotel. Hôtel des Arts Saigon invites guests to relive the romance of this bygone era in their luxury hotel which offers all the comforts of the 21st century.
Thông tin liên hệ
- Phòng NS