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Reservation Officer
- Hạn nộp: 30/03/2020
- Mức lương: Thỏa thuận
Thông tin cơ bản
Số lượng
1
1
Nơi làm việc
Quận Ngũ Hành Sơn - Đà Nẵng
Quận Ngũ Hành Sơn - Đà Nẵng
Giờ làm việc
Giờ hành chính
Giờ hành chính
Loại hình
Resort/ Khu Du lịch
Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh
Tiền sảnh
Vị trí
Nhân viên
Nhân viên
Cập nhật
25/02/2020 08:56
25/02/2020 08:56
Mô tả công việc
- Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction.
- Ensure reservation department and Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates etc.
- Respond to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.
- Fully knowledgeable about resort guest rooms, rates, promotions, amenities, programs, resort facilities and services.
- Answer guest inquiries pertaining to resort services, registration of guests, and shopping, dining, entertainment and travel directions etc.
- Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls.
- Track all reservations picked up from all On-line channels like hotel website, OTA, GDS, other third party etc.
- Verify all reservations taken on the reservation forms are updated on the PMS without fail.
- Understand and enforce resort and company credit policies and Ensure proper billing instructions, routing instructions and payment methods are applied to the reservations.
- Verify if each reservation requests are processed as per the hotel standards and without delay.
- Verify if reservation confirmation letters are send for all processed bookings within the stipulated time.
- Record and file all reservation correspondence neatly and accurately on prescribed forms or folders.
- Keep records of room availability, rates, amendments, daily reservation pickup, rooms on book, cancellations, no-show, etc.
- Handle the reservation correspondence accurately and neatly and follow up for any missing correspondence before guest arrival.
- All reservation modifications are updated on the property management system immediately and accurately in case of any changes.
Quyền lợi được hưởng
- Attractive salary and Service charge
- Opportunity to prove your ability and develop yourself
- Professional, dynamic working environment
- 13th month salary
- 24h Personal Accident Insurance
Yêu cầu công việc
- Excellent communications skills and extremely organized.
- Good levels of written and spoken English.
- Previous experience in reservations at least 01 year
Yêu cầu hồ sơ
Full CV
Tải lên từ máy tính
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô:
- P. Hòa Hải, Q. Ngũ Hành Sơn,, Đà Nẵng, Việt Nam
- http://theoceanvillas.com.vn
The Ocean Villas Located between the charming heritage town of Hoi An and Danang city on Vietnam’s central coast, The Ocean Villas offer every opportunity conceivable to holidaymakers. Relax. Play. Celebrate. Partake in a uniquely Vietnamese experience. Or ensconce yourself in your very own private paradise. Fine dining, a world-class Greg Norman-designed golf course, spectacular beach and an array of top resort facilities are at the very doorstep of your villa.
Thông tin liên hệ
- Phòng Nhân sự