Reservation Agent / Nhân viên Đặt phòng

• Provide excellent guest service in handling high call volume while being proficient in the computerized reservations system.
• Handle hotel room bookings via phone, email, online and group channels. Handle or coordinate bookings for other revenue centers which may include transportation, F&B, spa and golf
• Maintain education on room availability, rate structure, pricing strategies, revenue management, and promotional programs.
• Be fluent with a detailed level of knowledge about The Grand Ho Tram Strip’s product and services and act as an ambassador to the hotel when presenting these to potential and return guests.
• Maximize room revenue through the conversion of telephone calls and emails into sales as well as utilizing up selling techniques.
• Be flexible in sales technique through offering the right product to the right customer at the right time.
• Accurate, professional, prompt, friendly and courteous on all guest calls.
• Handle customer complaints with diplomatic and patient professionalism ensuring their satisfaction and escalating their concerns when you cannot resolve the issue directly.
• Maintain close work relationships with other departments and their leaders to promote feedback and efficient operations.
• Make certain that areas of accountability are executed in uncompromised levels. Proper utilization of resources is a must.
• Ensure all activities performed within the department are in accordance with the company’s business objectives, and established safety and security standards.
• Keep leadership informed on a timely basis of any undue variance from expected results.
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.

• Uniform
• Duty Meals
• Free Shuttle
• Insurance 24/7
• Monthly Services Charges
• Annual Health Check

• Vocational School Certificate is preferred.
• Microsoft Office knowledge and computer skills required.
• Must present a well-groomed appearance.
• Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally. Fluent in English is encouraged.
• Organized, can multi-task, good problem solving skills and detail-oriented

Apply by Hoteljob.vn 

Or contact to Human resource department - Grand Ho Tram Strip

Phone number : 0254 378 8125

 Address: Phuoc Thuan, Xuyen Moc, Ba Ria - Vung Tau, Viet Nam