Front Office Manager
- Hạn nộp: 12/05/2020
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Thành Phố Vũng Tàu - Bà Rịa - Vũng Tàu
Làm theo ca
Tiền sảnh
11/05/2020 14:22
Mô tả công việc
To coordinate and oversee effectiveness of departments; Rooms & Guest Services, Communications Center, Business Center, Guest Services to provide the best services to the maximum of guests’ satisfaction with an objective to increase the profitability of the hotel. Maximize occupancy and average rate at all time. Closely coordinate room availability with the Director of Sales, Housekeeping and Engineering. Maintain a good relationship with travel agents and tour operators.
PRIMARY RESPONSIBILITIES
Ensures high standards of service at all time.
Maintains good relationship with guests and staff.
Reviews arrival lists and pre-set the VIP guests with GM.
Answers inquiries pertaining to hotel policies and services.
Handles guest complaints professionally.
Interacting with clients, guests, and VIPs in the lobby. Making sure guests’ are satisfied with the hotel services and provide immediate resolutions or assistances.
Closely coordinates room availability with the Director of Sales.
Makes decisions regarding over-booking based on the hotel policies and standards in consultation with GM.
Participates in yearly forecasting and budgeting with senior management.
Observes and analyzes competitive hotels.
Prepares reports as required.
Supports and determines training programs and prepares an annual training plan. Works with Training Manager to have an active ongoing training plan in progress.
Works with Reservations to assist the control of opened and closed dates, availability and condition of rooms and suites, and guest arrival patterns.
Reports to the senior management regarding to unusual events (revenue, occupancy and guest complaints).
Monitors credit policies and audits daily credit report on guest rooms where needed.
Develops employee recognition programs for his/her operating areas.
Complies with company policies and standards.
To be familiar with emergency procedures of the hotel.
Performs other duties as assigned by supervisor.
ADMINISTRATIVE RESPONSIBILITIES
Acknowledges and screens daily work schedule.
Conducts daily briefing and de-briefing to heads of concerned sections.
Proposes an effective duty to ensure sufficiency of manpower in accordance to volume of business.
Establishes two-way communication with related departments.
Communicates effectively with guests, subordinates, immediate supervisors and other section heads.
Manages time effectively by meeting deadlines on time.
Administers personnel action on leaves & overtime requests, disciplinary actions and commendation.
Completes the profit and capital expenditure budget effectively and timely.
Identifies and solves problems in a professional manner.
TECHNICAL RESPONSIBILITIES
Knows and understands policies relating to his/her department and others.
Recognizes good quality products and presentation.
Checks and improves all service standards established by the company.
Supervises staff activities to maximize revenue and minimize costs.
Provides assistance to the staff when required during peak periods.
Maintains grooming standards for all personnel.
Conserves energy and water at all time by not decreasing guest comfort and cleaning efficiency.
Manages wastes by reducing and recycling the wastes, change staff behavior to carefully use all resources.
HUMAN RESOURCES RESPONSIBILITIES
Coaches and counsels all staff when applicable.
Evaluate objectively the performance of staff in his/her responsibilities.
Provides training to all staff in his/her department regularly.
Motivates staff to grow within the company.
Develops him/herself to be better manager at all times.
Quyền lợi được hưởng
Bảo hiểm theo quy định
Du Lịch
Thưởng
Đào tạo
Tăng lương
Yêu cầu công việc
Minimum education of Bachelor degree in Hotel Management or relevant discipline.
Minimum of 8 years in Front Office experience in a similar capacity preferably in a 4 or 5 star class environment.
Have excellent English communication skills both in written and spoken.
Possess professional disposition with excellent interpersonal skills.
Yêu cầu hồ sơ
Công ty:
Marina Bay Vung Tau Resort And Spa
Người liên hệ:
Ms.Kim Ngân
Email:
Tin đã hết hạn
Địa chỉ liên hệ:
Số 115 Trần Phú, P.5, TP. Vũng Tàu
Sdt liên hệ:
0254.3852.079
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- Quy mô: 100 - 499
- 115 Trần Phú, Phường 5, Thành phố Vũng Tầu, Ba Ria - Vung Tau, Vietnam
- https://www.marinabayvungtau.com/
Marina Bay Vung Tau Resort & Spa is looking for dynamic hospitality professionals to join the operation team at our hotel in Vung Tau City. Situated approximately 90km from Ho Chi Minh City in the south of Vietnam, Vung Tau is the former capital of Ba Ria-Vung Tau Province and is spectacularly located on a peninsula with extensive beaches. The upscale Marina Bay Vung Tau Resort & Spa is located on the west of the peninsula approximately 10 minutes by car from Vung Tau center. The hotel comprises 100 rooms set within independent bungalows along with two grand villas. Marina Bay Vung Tau Resort & Spa Vung Tau has a contemporary design with creative and vibrant decor. Facilities include an all-day-dining outlet, Italian Restaurant, a stylish bar, a spa and gym, and a ballroom. Apply today for a chance to be part of a winning team and reach your career goals as we support you with our mission – to empower our people to exceed expectations. Always.
Thông tin liên hệ
- HR Department - Recruitment