Guest Service (ưu tiên Nam)

DUTIES AND RESPONSIBILITIES

Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities. At management discretion, the direction may be given for tasks outside the scope of work described.

• Coordinate with Supervisor for arrival and departure list.

• Coordinate with boat team and AP team for boat and car arrangement.

• Ensure all arrivals and departures go smoothly.

• Coordinate with the Airline office for an updated flight schedule.

• Coordinate with Supervisor for room allocation.

• Transfer room allocation to HK and MA to check and ready villas.

• Coordinate with Butler for Guest’s departure flight ticket and confirm with the Airline office.

• -Coordinate with the concerned department (F&B, Spa, Sport Centre…) for activities availability and transfer to the Butler team.

• -Receive Guest booking (BBQ, private dinner, excursion, spa treatment…). Lock-on log book. Coordinate follow up with Butler and concerned department.

• Transfer information between Guests- Butlers – Managers- all Departments.

• Coordinate with the Butler team to make statistics of Incident report, Service Recovery, and report to Manager Team.

• Make daily welcome letter with GM signature and attach with resort map, spa letter, HK letter, registration card, monthly letter… to set up in arrival villa before guests check-in.

• Print daily news from online and setup at the lobby, send to Pearl Farm, Restaurant, main pool…

• Receive daily memo from Supervisor and complete the memo (update flight time, number of guests, boat transfer… and send to responsible departments and people

• Have an opportunity to work in InterContinental Hotels Group (IHG) – one of the Groups which famous in the world in Hotels, Resorts field. (Có cơ hội được làm việc trong tập đoàn IHG nổi tiếng thế giới trong lĩnh vực Khách sạn, Resort)

• Gifts and paid leave on your birthday (Được tặng quà và nghỉ hưởng nguyên lương vào ngày sinh nhật)

• Monthly, quarterly and yearly reward for best employees (Thưởng nhân viên suất sắc hàng tháng, hàng quý và hàng năm)

• Rewards and support from Trade Union (Thưởng và hỗ trợ từ Công đoàn)

• Learning and Development Opportunities (Cơ hội đào tạo chuyên môn và ngoại ngữ)

• Friendly working environment, high chance of getting a promotion (Môi trường làm việc thân thiện, thăng tiến cao)

• Supported meals and accommodation for hosts (priority is given for hosts who live outside Khanh Hoa province and for the requirement of work) (Hỗ trợ bữa ăn, chỗ ở (ưu tiên cho nhân viên ngoại tỉnh và cho công việc yêu cầu))

• Uniforms/ Laundry Services (Dịch vụ giặt ủi đồng phục)

• Get involved Bao Viet insurance as soon as start working at Resort and other insurance coverage under labor law (Được tham gia Bảo hiểm Bảo Việt ngay khi nhận việc và các BH khác theo luật lao động)

. Service Charge 

Hours of work

Normally 8 hours per day (excluding 30 minutes for lunch), but due to the nature of the work, the Operator is expected to regularly work long hours, on evenings, on weekends, public holidays and during cyclonic weather.

Knowledge & Skills

- Good communication in English.

- Qualified in hospitality/tourism preferred.

- Able to work shift, night shift

Qualifications

- High School or Diploma in Hotel Administration, Hotel Management or equivalent.

Experience

- At least one year experience in a similar role.

- Resume

- Certificates related to applied position

Phone: 

* Mr. Quang: 091 835 6245

* Ms Bình: 079 486 8113