Operator- Nhân viên tổng đài

• Prepare and produce detailed financial reports as required in a timely fashion.
• Prepare and produce daily, weekly, and monthly reports related with operational in Front Office as required by your supervisors and/or managers.
• Answer all telephone calls within 3 rings.
• Properly transfer all telephone calls to their appropriate destinations according to established standards and procedures.
• Receive in-house guest requests and properly process them according to established standards and procedures including the follow through and follow up.
• Liaise regularly with other departments to ensure guest requests are properly and efficiently carried out.
• Record and deliver wake-up calls according to established standards and procedures.
• Receive and handle emergency phone calls and emergency situations according to established standards and procedures.
• Conduct routine inventory taking to ensure stock levels for operating equipment and other items are up to par for Telephone Operator section.
• Process reservations from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system.
• Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.
• Assisting in pre-registration activities when appropriate, and processing advance reservation deposits.
• Knows the selling status, rates, and benefits of all packages plans.
• Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
• Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website.
• Promote AccorHotels Loyalty Program to guests by highlighting benefits, and assisting with queries and enrollment.
• Provide existing AccorHotels members with additional services as stipulated by the program or existing promotions.
• Monitor guest feedback and make recommendations for improvement on new products or services to meet guest needs.

- 5 Working days or 48 hrs per week / Làm việc 05 ngày hoặc 48 giờ một tuần.

- 100% salary of probation contract plus service charge / 100% lương thử viêc và phí dịch vụ hàng tháng

- Meal on duty in Hotel Staff canteen / Ăn bữa theo ca.

- Accomodation in Staff Hotel / Chỗ ở tại khách sạn nhân viên

- Transportation by Hotel / Đưa đón bởi khách sạn

- Uniform / Được cung cấp đồng phục.

- Accor's Bienvenue program / Chương trình phúc lơị nhân viên Accor

-  Good communication skills in English.

- At least one year experience in similar role

- Able to work shift, night shift.

Please send your resume to email: Tin đã hết hạn

or contact to phone number: Ms Hường- 0982412324 ( 8.30AM-6PM)