Outlet Manager

Business Performance

• Plan for outlet budget and review forecast on revenue and expenditure on monthly basic

• Analyze and submit month-end reports and identify deviation from business plan goals

• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet

• Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to F&B Manager upon completion of promotion

• Implement and maintain control measures to ensure that food & beverage costs, productivity, labor costs and operating supply costs for the outlet is in line with budget

Outlet Operation

Outlet Operation

• Conduct departmental daily briefings to ensure that all pertinent information is well received by team members

• Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards

• Build a good relationship with guests or regular patrons. Try to remember individual patron’s names and their preferences to extend a personalized service

• Handle guests’ complaints and comments tactfully and efficiently

• Handle all administration work pertaining to cashier/bar operation requirement and company’s policies

• Maintain department communication logbook and updated notice board

• Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests

• Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations

• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features

• Ensure that health, safety and security procedures are in place in the outlet

• Attend all briefings, meetings and trainings as assigned by management

• Perform proper handover and communication to the next shift

• Assist other food & beverage outlets with their operations during peak times or when required

- 6 Working days or 48 hrs per week / Làm việc 06 ngày hoặc 48 giờ một tuần.

- 100% salary of probation contract plus service charge / 100% lương thử viêc và phí dịch vụ hàng tháng

- Meal on duty in Hotel Staff canteen / Ăn bữa theo ca.

- Accomodation in Staff Hotel / Chỗ ở tại khách sạn nhân viên

- Transportation by Hotel / Đưa đón bởi khách sạn

- Uniform / Được cung cấp đồng phục.

- Accor's Bienvenue program / Chương trình phúc lơị nhân viên Accor

o Strong leadership, interpersonal and training skills

o Good in internal and external communications

o Service oriented with an eye for details

o Ability to work well in stressful & high-pressure situations

o A team player & builder

o A motivator & self-starter

o Well-presented and professionally groomed at all times

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