Front Office Mgr.
- Hạn nộp: 15/08/2020
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Thành Phố Hội An - Quảng Nam
Giờ hành chính
Resort/ Khu Du lịch
Khác
30/07/2020 11:21
Mô tả công việc
POSITION TITLE:Front Office Manager
REPORTS TO:GM
COMPANY SUMMARY:
We are a luxury 5-star resort located in Hoi An city, Quang Nam Province, Vietnam and are looking for a highly accomplished hotelier with extensive hotel and resort management experience.
POSITION SUMMARY:
Directly supervises all Front Office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department.
Quyền lợi được hưởng
Yêu cầu công việc
Primary Duties:
1. Responsible for training, managing, and scheduling all Front Office Staff
2. Participates in the interviewing and hiring of front office personnel
3. Evaluates the job performance if each front office employee
4. Maintains working relationships and communicates with all departments
5. Verifies that accurate room status information is maintained and properly communicated
6. Resolves guest problems quickly, efficiently, and courteously
7. Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
8. Works within the allocated budget for the front office
9. Receives information from the previous shift manger and passes on pertinent details to the oncoming manager
10. Conducts regularly scheduled meetings of front office personnel
11. Upholds the hotel's commitment to hospitality
12. Prepare performance reports related to front office
13. Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily
14. Monitor high balance guest and take appropriate action
15. Ensure implementation of all hotel policies and house rules
16. Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes
17. Prepare revenue and occupancy forecasting
18. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner
19. Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees
20. Monitor all V.I.P 's special guests and requests.
21. Review daily front office work and activity reports generated by Night Audit.
22. Review Front office log book and Guest feedback forms on a daily basis.
23. Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
24. Perform other duties as requested by management.
Yêu cầu hồ sơ
Education
• University degree or certification in relevant fields
• Must be able to read, speak, write, and understand Vietnamese and English
EXPERIENCE:
• Previous Front Office experience at large hotel and/or resort
• Minimum of three year of hotel front desk supervisory experience
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- Quy mô:
- Đường Thanh Niên, Phường Cửa Đại, TP Hội An
- http://goldensandhoian.com
For years, the ancient town of Hoi An has become increasingly popular amongst travelers around the globe. With its walls of history and romantic ambiance, it didn’t take long before Hoi An was filled with hotels and resorts to provide travelers with a place to stay. Hoi An became the destination. Until now. Golden Sand Resort & Spa has 212 rooms that boast stunning views of the ocean and our incredibly lush gardens. We serve only the finest cuisine, which you can enjoy as you take in the breathtaking view of the ocean. Our facilities are top-of-the-line, our spa is nothing short of impeccable, and our staff goes above and beyond to ensure you are treated like royalty. Golden Sand Resort & Spa Hoi An has become a destination in itself – Hoi An is just a stop on the way. Allow us to take you on an unforgettable journey.
Thông tin liên hệ
- Phòng Nhân sự