Front Office Manager

2. Meets and greets all Return Guests, Club/Executive and VIP guests of the hotel.

3. Ensures that all issues relating to guest satisfaction are dealt with and followed up in a timely and professional manner.

4. Conducts regular staff training and monthly meetings.

5. Monitors staff training to ensure the effective use of training to increase productivity. Develops staff training and activities in order to continuously improve their skills and knowledge.

6. Develops and maintains standards and procedural manuals.

7. Ensures staffing levels are in line with hotel occupancy and workload.

8. Develops and maintains a motivational working environment within the department.

9. Provides coaching, counseling, support and guidance to staff, as required.

10. Ensures updated copies are kept at the Call Centre, Business Centre and Concierge/Porters desk

11. Monitors the accuracy, preparation and distribution of daily forecasts and reports prepared by GSAs.

12. Reports to the management in cases of anticipated space or room allocation problems.

13. Supervises the handling of guest history and requirement efficiently.

14. Enforces proper and reliable handling of the tour desk including their service attitude and cleanliness.

15. Ensures the presence and proper appearance of all staff at all times.

16. Carries out any other duty that may be properly assigned by the immediate line manager.

1. Bachelor Degree in related field.

2. Minimum 3 years in similar position in International hotels.

3. Strong administrative skills, along with excellent communication and negotiation skills.

4. Detailed knowledge of working practices of Front Office.

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