Guest Service Associate - Front Desk / Nhân viên Lễ tân

KEY RESPONSIBILITIES

Job Summary

Essential duties and responsibilities – (Key activities)

• Handle check-in and check-out. Ensure the ID or Passport of each arrival guest was scan into the system and transferred to Opera System.

• Handle money exchange and cash deposit.

• Assign room for arrival of F.I.T and group.

• Is responsible for ensuring all guests are offered a faultless and speedy check-in, with the emphasis being that all guests are pre-registered and checked-in, in their respective rooms.

• Should assist and help when groups, incentive bookings, VIPs special guests or banquet guests arrive. Must ensure all facilities are ready, to check on details of the arrangements and liaise with Duty Manager, and Front Office Manager to meet guests if necessary.

• Ensures that room rates, which have been updated by reservations, are followed.

• Is well-versed with group arrival and departure pattern and requirements. Works closely with the Team Leader in ensuring a smooth operation.

• Effectively handle all ‘walk out” guests during the overbooking and updates the Front Office Manager on guest feedback.

Lương hấp dẫn và cạnh tranh

- Accomodation/Meals: Sun Home with full amenities according to 3-star hotel standards and 3 meals/day

Chỗ ở/Bữa ăn: Sun Home với đầy đủ tiện nghi theo tiêu chuẩn 3 sao và 3 bữa 1 ngày

- Quà thăm hỏi các dịp: sinh nhật, ốm đau, ma chay, hiếu, hỷ, tiệc nhân viên hàng năm

- The benefits only at Sun Group: Suncare Insurance, entertainment mode for yourself and your family in the Sun Group’s entertainment system in country (Hon Thom/ Ba Na/ Fansipan cable car/ Sun World Da Nang Wonder...)

Quyền lợi chỉ có ở Sun Group: Bảo hiểm Suncare, tận hưởng và thư giãn cùng với gia đình tại các hệ thống giải trí trong nước (Hòn Thơm/ Bà Nà/ Cáp treo Fansipan/ Sun World Da Nang Wonder...)

- Social Insurance as per Vietnamese Law

Được tham gia đầy đủ các loại bảo hiểm theo luật Việt Nam

- Holiday/ New Year bonus. 13th month salary

Thưởng nghỉ lễ/năm mới. Tháng lương thứ 13

- Other benefits of Sun Group

Các quyền lợi khác của SunGroup

• Mature, people person and good motivator; is a vibrant explorer and curious by nature.
• Excellent interpersonal skills, eagerly connect with everything and everyone

• Good communication skill in English verbal, listening and writing

Note: We will contact to the candidates shortlisted.