Lễ tân khách sạn

Basic Functions: To ensure the guests are 100% satisfied, providing a warm, friendly welcome and a fond farewell to all guests. Doing a multi-role as an information provider, diplomat, salesperson, hotel representative, and public relations agent and that has to be the utmost politeness, efficiency and friendliness as we aim to continually exceed our guests‟ expectation.

Duties and Responsibilities:

• Implement Check in - Check out process
• Arriving at work on time in the uniform provided, ensuring a neat and tidy appearance, according to the employee handbook.
• Developing a close and harmonious working relationship with other departments.
• Attending training sessions and meetings as required.
• Anticipating guest need and handle guest inquiries in a helpful and attentive manner.
• Being knowledgeable on all facts of the hotel products, including room types, room rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties.
• Having a complete knowledge of company policies and procedures.
• Completing all shift duties as outlined on shift check list prior to the end of shift.
• Monitoring daily arrivals ensuring all requests are carried out wherever possible and all realistic expectations are met and ensure all reservations are honored.
• Conducting room and public areas inspections as required.
• Greeting and acknowledging all guests.
• Welcoming all guests in a polite and friendly manner.
• Suggesting alternatives to meet customer needs and expectations.
• Thanking and inviting our guests to return.

Insurance

Accommodation

Meal

Travel

Change salary

Training

Allowance

• Appearance: Good looking face, bright without acne, fresh smile
• The voice: easy to hear, inspiring, not too fast, not too slow, no lisp
• Height: Female 1.6m - 1.7m; Male 1.7m - 1.8m
• English: good, Having an English certificate is an advantage
  
• Experience - Have at least 1 year experience working in an equivalent position in 5-star hotels or graduated from tourism / hotel schools

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