Order Taker/ Nhân viên nhận đặt món

Ensure orders are accurately taken noting any special requests and confirmed with the guest.

Refer all special requests to Supervision.

Verifies the guest room numbers and estimated time of arrival for delivery.

Obtain necessary approvals prior to processing orders.

Suggest additional food and beverage items to compliment order.

Enter all orders into the Point of Sale system.

Maintain paperwork in a neat and orderly fashion.

Total guest banquet checks notating applicable approval codes (hotel charges, credit cards, etc…)

Accurately use the Point of Sale system.

Treat guests with respect at all times.

Dispatches all tray and table pick-up to server/bus person.

Sort door menus according to time of delivery for breakfast.

Perform all side work as assigned.

Maintain the cleanliness of the station and floors free of debris and clutter.

Knowledgeable of all the properties amenities and services, have the ability to make suggestions to promote the property.

Maintain food sanitation and safety guidelines at all times.

Keeps supervision informed on a timely basis of any undue variance from expected results and guest complaints.

Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.

• Annual Health Check
• Accident Insurance
• Resort Discount
• Service Charge 
• Phone Allowance
• Shuttle Bus
• Duty Meal

Must present a well-groomed appearance.

Ability to communicate fluently in the local language of the workplace both verbally and nonverbally.Fluency in English is required and Chinese speaker is preferred.

Customer service experience is preferred.

Well organized, multitask, detail oriented, problem solving.

Ability to use the point of sale system.

Must have the ability to communicate over the telephone in a very friendly, professional, well-understood manner.

Must be able to initiate and engage in conversation in a professional and friendly manner.

Must have the ability to work any day any shift.

Must be able to work with minimal supervision, handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines with particular attention to detail.

Must have the ability to respond to handle difficult or stressful situations with tact and diplomacy.

Apply by Hoteljob.vn 

Or contact to Human resource department - Grand Ho Tram Strip

Phone number : 0254 378 8125/8130

 Address: Phuoc Thuan, Xuyen Moc, Ba Ria - Vung Tau, Viet Nam