Assistant FO Manager/ Trợ lý trưởng bộ phận Lễ tân

• Assist Front Office Manager in execution of the management of staff

• Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition

• Monitor Front Office and particularly Guest Relations personnel, to ensure staff members, known repeat guests and other VIPs receive special attention and recognition

• Control the availability of rooms, rooms types, accuracy of room count and rate categories

• Maximize occupancy, revenue and average rate while maintaining high service standards

• Liaise with Housekeeping Department to ensure room image is maintained and rooms are returned as Vacant Inspected as quickly as possible

• Turn away guests if high occupancies deem it’s necessary ensuring no good-will is lost

• Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met

• Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out

• Know system recovery procedures and trains the team in these procedures

• Compile statistics for front office and provide reports relating to that area

• Continually check the accuracy of room count

• Approve upgrades and special amenities in absence of manager

• Maintain inter-departmental relationships to ensure seamless customer service

- Joining training courses according standard of AccorHotels.

- Good salary, benefits and bonus.

- Have annual physical examination.

- Supporting shift meals at staff canteen

• Good writing skills

• Proficient in the use of Microsoft Office and OPERA

• Problem solving, reasoning, motivating, organizational and training abilities

• Strong Leadership skills in managing teams

• Ability to manage complex relationships