Quality Assurance Manager

Lead the quality and continuous improvement process and culture within hotel.

Retrieve, analyze and disseminate information from such business tools as IHG’s Guest Satisfaction Tracking System (GSTS), Employee Satisfaction Pulse Survey (ESPS), financial data and other sources of information.

Identify root causes of problem areas in conjunction with the relevant teams, work on solutions and develop subsequent new or revised processes ensure that the problems are eliminated or resolved.

Coordinate Quality Execution System (QES) execution including following up on action plans.

Be the key driver of all Quality meetings and initiate action by the hotel to ensure deadlines are met and overall results achieved.

Guide and advise teams on processing of all relevant data for measurement of each project and the subsequent follow up required depending on each project.

At the close of process ensure that all quality projects initiated in the hotel continue and are regularly monitored.

Follow up on focus groups during process development with the areas concerned and with areas that have Quality & Continuous Improvement implementation to constantly monitor effectiveness and compliance.

Prepare monthly reports to the Vice President of Hotel Operations, reporting on the status of each project and achievements made, together with areas of concern.

Coordinate any necessary training for the implementation of processes with the Training Manager and the relevant Department Heads.

Identify future Quality and Continuous Improvement projects within the hotel.

Develop a 360 way of working within the hotel and encourage that interaction with other InterContinental hotels.

Conduct briefings on Quality and Continuous Improvement and results achieved to ensure that all employees are aware of IHG’s Total Quality Management (TQM) philosophy and can participate effectively.

Carry out any other tasks/duties as requested by the Vice President of Hotel Operations.

- Duty Meals

- Uniform

- Free shuttle

- Insuarance 24/7

Degree: Bachelor’s degree.

Years of experience: Minimum of 2 years’ related experience.

Must have organizational and interpersonal skills

Must have a well-groomed appearance.

Must be fluent in Vietnamese and English both reading and writing.

Computer skill: Must have good knowledge in PMS, Microsoft Word, Excel and PowerPoint.

Others: Must previously work as Quality Assurance Manager or Assistant Quality Assurance Manager at InterContinental hotel.

Apply by Hoteljob.vn 

Or contact to Human resource department - Grand Ho Tram Strip

Phone number : 0254 378 8125/8130

 Address: Phuoc Thuan, Xuyen Moc, Ba Ria - Vung Tau, Viet Nam