Restaurant Supervisor

Customer Service

• Ensures that all team members deliver a high level of guest service at all times.

• Handles all customer issues and queries in a polite and efficient manner, ensuring problems are resolved properly and within reasonable time frames.

• Works with the Outlet manager and assistant manager to train team members in guest service skills.

• Reports customer issues.

• Maintains relationships with regular guests and acts as the face of the restaurant using an engaging manner.

• Holds regular communication meetings and daily briefings

• Ensures daily smooth restaurant operation

• Uses checklists in place throughout the restaurant for opening closing and other processes in all sections, service team, bar team, cleaning team.

• Ensures that all team members are informed and knowledgeable of all promotions in the restaurant.

• Works closely with the Outlet manager and assistant manager to ensure a friendly and professional working culture and environment for all team members.

• Ensure the restaurant is clean and well maintained at all time.

• Ensures that all team members are fully up to date with the product knowledge and the restaurant food and beverage menu / offerings.

Financial responsibilities:

• Ensures that cash and credit cards are handled correctly and a method is in place to double check daily revenues

• Assists in the inventory management and ongoing maintenance of equipment and other assets.

Events Management:

• Takes enquiries for events for parties such as birthdays, weddings, corporate events, dinner parties and other events.

• Conducts pre-event briefings with team to ensure successful execution.

- Competitive salary.

- Service charge

- Meal allowance at the restaurant.

- Social Insurance, Health Insurance as Labor Law legislation.

- 12 annual leave per year.

Qualification

Diploma / Degree in Hospitality specializing in Food and Beverage or Restaurant Management given preference

Work Experience

1 years prior experience is similar role/capacity at luxury hotels/resorts/restaurants

Working knowledge of POS systems (e.g. MICROS)

- Resume in English.